COMPANY OVERVIEW:

HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We are transforming the way healthcare is administered by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.

We live and work with purpose, care about others, act with integrity, communicate with transparency, and don’t take ourselves too seriously.

We’re not just about business – we’re about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

PURPOSE AND SCOPE:

Data Entry Operators are responsible for entering data into computer using alphabetic, numeric, or symbolic data from source documents by following production guidelines and procedures for archival and data capture purposes.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Keep track of received data and source documents
• Prepares and sorts source documents and identifies and interprets data to be entered
• Maintains a business-like production environment, by keeping personal communications and distractions to a minimum
• Compares data entered with source documents, or reenters data in verification format on screen to detect errors
• Complies, sorts, and verifies accuracy of data to be entered. Keeps record of work completed on the form provided
• Responds to inquiries regarding entered data. Corrects knowledge and performance deficiencies when notified of errors, in order to produce an acceptable product
• Reports to work and meetings on time and prepared
• Ability to take direction from Production Supervisor

CUSTOMER SERVICE:

• Responsible for driving the HXG culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal contacts.
• Develops and maintains positive relationships through effective and timely communication.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

 EDUCATION, EXPERIENCE AND REQUIRED SKILLS:

• High school diploma or GED required.
• Associate’s degree or a combination of education and equivalent experience may be accepted in lieu of a degree.
• 0-2 years in a related field
• Must type at least 45 wpm with a high accuracy level
• Must be able to proficiently use a standard keyboard, mouse, and PC
• MS Office Suite, MS Access, Excel

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