We are seeking a dedicated and compassionate Healthcare Customer Service Representative to join our Oncology team. In this role, you will be the first point of contact for patients and healthcare providers, ensuring that all inquiries are handled with professionalism and care. Your ability to communicate effectively and provide exceptional customer service will be essential in supporting our mission to deliver high-quality healthcare services.

Duties

• Respond promptly to patient inquiries via phone, email, or in person, providing accurate information regarding services and procedures.
• Assist patients with scheduling appointments and managing their healthcare needs.
• Analyze patient information and medical records to provide tailored support and solutions.
• Maintain a thorough understanding of medical terminology to effectively communicate with patients and healthcare professionals.
• Utilize computerized systems to document interactions, update patient records, and track service requests.
• Uphold phone etiquette standards while ensuring a positive experience for every caller.
• Collaborate with medical office staff to resolve patient issues efficiently and effectively.
• Stay informed about company policies, procedures, and services to provide accurate guidance.

Skills

• Strong communication skills in English; multilingual or bilingual abilities are highly desirable.
• Proficient in using computerized systems for data entry and record management.
• Familiarity with medical terminology is preferred to enhance communication with healthcare professionals.
• Excellent phone etiquette skills to ensure a professional interaction with patients.
• Ability to analyze information quickly and accurately to assist patients effectively.
• Previous experience in customer service, particularly within a medical office setting, is an advantage.
• A compassionate demeanor with a strong commitment to providing exceptional customer care.

Join us in making a difference in the lives of our patients by providing outstanding support as a Healthcare Customer Service Representative!

Job Type: Full-time

Pay: $17.44 – $19.02 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

• ⭐️ Top tips for job seekers in 2025
• ⭐️ Answers to your most common questions