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Posted 2 weeks ago

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

SummaryAs a Patient Contact Center Agent at Hummingbird, you will engage with patients, handle appointment scheduling, address inquiries, provide MyChart technical support, and update patient data. You will provide exceptional customer service and contribute to an overall positive patient experience. We are looking for individuals who are passionate about patient care, technology-enabled healthcare solutions, and creating a seamless patient experience.

In this intermediate-level position, you’ll work under moderate supervision as you develop proficiency in the role. You’ll complete general tasks and routine assignments independently, while receiving coaching and support from more experienced team members as you tackle more complex work like handling intricate tasks such as including cross-coverage of complementary service lines, managing complex registrations, correcting registration errors, supporting digital health tools, and assisting with referral coordination.

Responsibilities

Compensation: Hiring range is $20.43-25.03 per hour, based on experience, less statutory deductions.

Work Location: This is a work-from-home position. You must work from a private location within the United States with consistent, high-speed internet service.

Travel: Work from home. There may be optional travel for company events.

FLSA Status: Non-Exempt

Benefits Eligible: Limited - Medical Benefits Not Included

People Manager: No

Available Part-Time Hours:

3 shifts – 7:30 AM – 4:00 PM Monday, Tuesday, Wednesday

3 shifts – 7:30 AM – 4:00 PM Monday, Tuesday, Thursday.

Training will be full-time hours for first 2 weeks:

Monday – Friday, 8 am – 4:30 pm Eastern

Call Handling & Patient Support 

  • Answer inbound telephone calls promptly and direct callers efficiently, adhering to defined service level agreements (SLAs) and quality metrics. 
  • Support outbound call campaigns when as directed supervisor. 
  • Address general questions from callers regarding services provided by the healthcare organization.   
  • Identify patient needs, clarify information, and provide solutions or alternatives using appropriate tools and resources. 
  • Guide patients to the correct clinical resources based on established protocols. 
  • Escalate complex inquiries to senior agents or supervisors as necessary. 

Appointment Scheduling and Coordination 

  • Use the Epic electronic medical record system to schedule various appointment types. 
  • Communicate necessary instructions to patients based on defined workflows for each appointment type. 
  • Cancel and reschedule appointments as needed, following established protocols. 
  • Pre-register patients who are new to the health system by capturing all required demographic and insurance information, per standard workflows. 
  • Validate demographic and insurance information for established patients. 
  • Document requests for prescription refills, lab orders, and test results, and process them in accordance with documented workflows and protocols. 
  • Assist with identifying and initiating necessary referrals for specialist appointments, procedures, and tests. 
  • Communicate with medical practices using defined communication methods on behalf of callers. 
  • Use the telephony platform, knowledge management system, and other contact center tools to complete daily work.  
  • Promote and encourage patient enrollment in self-service and digital patient access tools, such as the MyChart patient portal. 

Customer Service Excellence 

  • Address and resolve customer service issues promptly and professionally, ensuring patient satisfaction while maintaining patient confidentiality and adhering to HIPAA regulations. 
  • Communicate effectively with supervisors and team leads, following established protocols and guidelines. 
  • Maintain high standards of service quality by following best practices, actively participating in training, and continuously seeking improvement. 
  • Demonstrate genuine care and understanding for patients' needs and concerns, ensuring a compassionate and supportive interaction.  
  • Recognize and respond appropriately to the emotions of patients, maintaining a positive and empathetic demeanor.  

Team Engagement 

  • Actively support team initiatives, contributing to a culture of trust and transparency. 
  •  Complete ongoing training to maintain competency in MyChart support, digital health tools, and changing workflows. 
  • Share insights and support team goals. 
  • Collaborate with colleagues to enhance overall performance. 
  • Suggest practical solutions to improve patient access services. 
  • Embrace continuous learning and professional development opportunities. 
  • Serve as a peer sponsor for associate agents to support their growth and development. 

Required & Desired Skills

Required Skills and Experience

  • 1+ years of experience as a contact center agent or phone-based customer service representative.
  • Strong customer service skills including the ability to handle challenging situations with patience and professionalism.
  • Basic computer literacy and troubleshooting skills.
  • Ability to type 50 WPM with accuracy.
  • Familiarity with contact center software and technology.
  • Strong communication skills, both written and verbal.
  • Ability to adhere to established protocols and guidelines.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Ability to work collaboratively in a team setting.
  • Comfortable working in a remote work environment.

Desired Skills and Experience

  • Familiarity with healthcare or patient access services.
  • Familiarity with using electronic medical record (EMR) and MyChart.
  • Strong problem-solving skills and the ability to think critically.
  • Flexibility and adaptability to change.
  • Bilingual or multilingual.
  • Familiarity with medical terminology.

The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:

  • Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
  • Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
  • Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.

Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. 

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them.  Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.
 

Apply Here

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Health Care

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their provid...

Remote
Remote
Posted 2 weeks ago

COMPANY OVERVIEW:

HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We are transforming the way healthcare is administered by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.

We live and work with purpose, care about others, act with integrity, communicate with transparency, and don’t take ourselves too seriously.

We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

PURPOSE AND SCOPE:

We are seeking an enthusiastic individual to fill our Data Engineer role. The Data Engineer is a member of a team responsible for enhancing HealthAxis software applications, databases and associated reporting products. The Data Engineer works within the Agile Kanban framework to solution, architect, design, develop and implement production ready data solutions.  This individual must be an independent, hands-on, energetic team member, with proven ability to deliver quality work.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Design, develop, test, and maintain ETL processes
  • Collaborate with data architects, modelers, and IT team members on project goals
  • Develop and implement ETL routines according to the DWH design and architecture
  • Translate business needs into technical specifications
  • Ensure the performance, quality, and responsiveness of ETL processes
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Locate and define new process improvement opportunities

EDUCATION, EXPERIENCE AND REQUIRED SKILLS:

  • Bachelor's Degree in Business, Computer Science, or a related field or equivalent experience
  • Minimum of 5 years of experience in an ETL Developer role
  • Experience with SSIS and Azure Synapse
  • Experience with MS SQL Databases transactional and warehouse
  • Experience with data pipeline and workflow management tools
  • Experience with Azure cloud services
  • Experience in using source controls like Azure DevOps or Team foundation Server (TFS)
  • Strong analytical skills related to working with unstructured datasets
  • Strong knowledge of Stored Procedures and Performance tuning, as well as skills in SQL query design and development
  • Experience debugging and troubleshooting queries, and data integration solutions
  • Strong organizational skills
  • Strong knowledge of other Azure services (AzureDevOps, Function apps, etc)
  • Healthcare industry experience

CUSTOMER SERVICE:

  • Responsible for driving the HXG culture through values and customer service standards
  • Accountable for outstanding customer service to all external and internal contacts
  • Develop and maintain positive relationships through effective and timely communication
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

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Job Category

Data

COMPANY OVERVIEW: HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilit...

Remote
Remote
Posted 2 weeks ago

COMPANY OVERVIEW:

HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We are transforming the way healthcare is administered by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.

We live and work with purpose, care about others, act with integrity, communicate with transparency, and don’t take ourselves too seriously.

We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

PURPOSE AND SCOPE:

The Product Management Business Analyst II provides business and subject matter expertise for the receipt, review, and delivery of client requests and internal projects related to system and portal design, implementation, and support.  The Business Analyst II builds on the role of a Business Analyst I by providing guidance in terms of software flow, usage, and specifications, that is based on requirements from Product Management and other sources and in adherence with industry and regulatory standards and guidelines.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Support Product Management and Scrum teams in the analysis and decomposition of requirements and issues identified by customers and other stakeholders in the form of User Stories and User Acceptance Criteria
  • Support those same teams by participating in Agile ceremonies, to include backlog grooming, sprint planning, daily Scrum or Kanban, product demonstrations, and sprint retrospectives
  • Maintain communications on all tickets within respective domain in an accurate, timely and appropriate manner
  • Support QA and UAT processes by serving as a subject matter expert and assist in the creation and facilitation of test plan criteria
  • Design, create and validate ad hoc reports based on client or stakeholder requirements using a prescribed set of reporting tools (Zendesk, Azure DevOps)
  • Support other Product Owners, Business Analysts and Scrum Team members in the generation of User Stories and User Acceptance Criteria
  • Other general support of Product Management goals and initiatives as requested
  • Actively participate in internal and external stakeholder meetings
  • Support product, process, and other business acumen training initiatives

CUSTOMER SERVICE:

  • Responsible for driving the HXG culture through values and customer service standards
  • Accountable for outstanding customer service to all external and internal contacts
  • Develops and maintains positive relationships through effective and timely communication
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

EDUCATION, EXPERIENCE AND REQUIRED SKILLS:

  • Bachelor's Degree in Business, Computer Science or equivalent experience required
  • Must have knowledge and experience in the health insurance industry, to include Medicare, Medicaid and Commercial benefits administration, policies, practices and procedures, and regulations
  • Minimum 5 years of experience as a Business Analyst
  • Advanced computer skills and proficient in MS Word, Outlook, Excel, PowerPoint, and Visio
  • The ability to identify, coordinate and schedule critical tasks
  • Prior success prioritizing and executing multiple tasks and projects simultaneously
  • Self-starter with excellent communication skills, both verbally and in writing
  • Strong focus on meeting business needs through detailed understanding of user requirements and effective and accurate implementation of technical specifications
  • Strong analytical, business, system, and process flow skills required; including a thorough understanding of how to interpret customer business needs and translate them into in the form of User Stories and User Acceptance Criteria
  • Must be able to multi-task and make effective decisions under pressure
  • Must be able to successfully work independently as well as part of a team, or multiple teams
  • Demonstrated prior strong analytical, systems thinking and problem-solving skills
  • Ability to take initiative and solve problems with a client focus approach
  • High level of professional judgment and ability to maintain confidentiality
  • Excellent interpersonal communication and project management skills
  • Must be able to effectively communicate, navigate and negotiate within all levels of the organizational hierarchy, with internal, client, and vendor entities alike 
  • The ability to analyze and document complex business processes

 Preferred/Beneficial Experience:

  • Functional knowledge of Agile Software Development methodologies
  • Functional knowledge using Azure DevOps or similar SDLC tools
  • Knowledge of ad-hoc reporting tools
  • Knowledge of software testing and test tools
  • Knowledge of software project management
  • Knowledge of HealthAxis solutions or services

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Business and Finance

COMPANY OVERVIEW: HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilit...

  •  Contract 5+ Months
  •  Ladson, SC
  •  24.50/Per Hour
  •  None

Location: Ladson, SC

Type: Contract

Contract Length: 5+ Months

Salary Range: 24.50/Per Hour

Travel: None

Description:

CorTech is seeking to hire a Talent Acquisition Administrative Assistant for our client in Ladson, SC! Benefits Available! Weekly Pay! Pay Rate - $24.50/hr 1st shift: 8am-5pm or 7am-4pm Job Description A leader in the manufacturing industry is in search of a Talent Acquisition Administrator. In this role you will assist the offsite TA partner with the recruitment process. As well as recruiting within the community and providing guidance and assistance with local grassroots efforts. Internally you will be responsible for assisting in routine administrative activities as needed per the established procedures of the organization and/or department. Education/Experience: High School Diploma or GED required Skills: * Strong communication skills both written and verbal * Customer service and interpersonal skills (Required) * Strong time management and organizational skills (Required) * Previous experience with computer applications, such as Microsoft Word and Excel (Required) * Relevant Recruitment or HR experience (Required) * Experience of candidate research and identifying suitable matches This role will also be responsible for: * Managing the recruitment related administrative tasks * Processing and reviewing employment applications to evaluate the qualifications or eligibility of applicants * Lead and build relationships with key members of the team and community * Communicating with candidates and hiring managers to agree on time and dates of interviews and coordinating this with the offsite TA. * Onboarding Assistance * Managing Applicant Tracking System * Assisting with reporting and tracking

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Administrative

Location: Ladson, SC Type: Contract Contract Length: 5+ Months Salary Range: 24.50/Per Hour Travel: None Description: CorTech is seeking to hire a Talent Acquisition Administrative Assistant for our c...

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Posted 2 weeks ago

Reports to: HR Manager

Job Type: Full-time

About Us:

We are seeking a highly organized and detail-oriented Talent Administrator to join our Human Resources team. As a Talent Administrator, you will play a key role in supporting the talent acquisition process, ensuring a seamless experience for candidates and hiring managers alike.

Key Responsibilities:

  • Coordinate Recruitment Efforts:
  • Schedule interviews, assessments, and other recruitment-related activities
  • Ensure timely communication with candidates, hiring managers, and other stakeholders
  • Manage Candidate Data:
  • Maintain accurate and up-to-date candidate records in our applicant tracking system (ATS)
  • Ensure compliance with data protection regulations
  • Provide Administrative Support:
  • Prepare and distribute recruitment-related documents, such as job descriptions and offer letters
  • Coordinate travel arrangements and logistics for interviews and assessments
  • Improve Recruitment Processes:
  • Identify areas for process improvements and implement changes as needed
  • Collaborate with the talent acquisition team to develop and implement recruitment strategies
  • Ensure Compliance:
  • Stay up-to-date on relevant employment laws and regulations
  • Ensure that all recruitment activities are compliant with company policies and procedures

Requirements:

  • Education: High school diploma or equivalent required; degree in Human Resources, Business Administration, or related field preferred
  • Experience: 1-2 years of experience in recruitment, human resources, or a related field
  • Skills:
  • Excellent organizational and time management skills
  • Strong communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information
  • Proficient in Microsoft Office and Google Suite
  • Experience with applicant tracking systems (ATS) and recruitment software

Nice to Have:

  • Certifications: SHRM-CP, PHR, or other HR-related certifications
  • Experience: Experience working in a fast-paced recruitment environment
  • Skills: Familiarity with recruitment marketing tools and strategies

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing organization
  • Collaborative and supportive work environment
  • Professional development and growth opportunities

How to Apply:

If you are a motivated and organized individual with a passion for recruitment and human resources, please submit your application, including your resume and cover letter.

Job Features

Job Category

Human Resource

Reports to: HR Manager Job Type: Full-time About Us: We are seeking a highly organized and detail-oriented Talent Administrator to join our Human Resources team. As a Talent Administrator, you will pl...

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Posted 2 weeks ago

Comscore is a media measurement company providing multiscreen reporting and analytics with cutting-edge technology to serve clients in the entertainment, media, retail, and advertising industries. Comscore's Data Science team helps design the intelligent engines that power the company's advanced Media Ratings, Movies & TV Everywhere measurement systems. Through our research, Comscore builds projections that make the massive amount of raw data we take in from screens across the world meaningful and useful for our clients.

The Data Scientist position is part of the Television Analytics team that provides internal services for building and maintaining the data science methodologies comprising Comscore’s projection system for US national television, local television, and cross platform measurement services. This position is expected to have a particularly significant role in Comscore’s measurement of Linear Television for both national and local television. In this role, the Data Scientist will work closely with other members of the Television Analytics team and the Technology organization to work with large amounts of tune-level linear television data to build algorithms, tools, and custom projection solutions for precise cross-platform measurement using large-scale data sets in a fast-paced business environment. The Data Scientist will investigate and diagnose potential internally- and externally-facing issues, and develop hypotheses, strategies, visualizations, reports, and recommendations for various data science purposes.

Duties & Responsibilities:

  • Utilizes software including SQL, Python/R, and UNIX/Linux as well as internal and third-party tools to generate, analyze, and deliver data driven insights.
  • Interpret results, present findings, and recommend alternative solutions to research management and business decision makers.
  • Responsible for the timely and error-free operation, production and delivery of syndicated product data. Ensures the integrity and validity of data for On Demand, Linear TV, Digital, and Cross Platform products.
  • Develop analytical approaches to answer high-level questions and develop insightful recommendations.
  • Support the research and investigation of client-reported inquiries.
  • Collaborate with Analytics, Engineering, and Best Practices teams to meet and support business goals.
  • Develop routine analytical methods; proactively seek out potential solutions to issues.
  • Provide suggestions to advance and improve methodologies.
  • Provide complex troubleshooting of analytical methods.
  • Uses attention to detail and problem-solving skills to find and correct data problems, applying statistical methods to adjust and project results when necessary. Works across teams and functions to drive process improvement initiatives.
  • Serves as subject matter expert on Comscore's TV methodologies.

Qualifications:

  • A degree in a quantitatively focused discipline (i.e., Statistics or Economics, Data/Computer Science or Engineering, Systems Engineering, Computation Finance, Operations Research, Mathematics or Physics, etc.).
  • 2-4 years of experience in the synthesis of research findings and making data-driven arguments.
  • Expertise at querying and manipulating data in preparation for analytics or data visualization using SQL, Spark, R/Python, etc.
  • Ability to learn complex methodologies quickly and draw on your creative problem-solving skills to achieve results.
  • Ability to convey complex analytical approaches and findings; writing skills are essential.
  • Intrinsic ability to look at data and identify patterns, problems, or analysis opportunities.
  • Ability to multi-task and work with manager to prioritize efficiently to meet deadlines.
  • Experience with Media Rating Council (MRC) is a plus.

Shift: 

The regular hours for this shift will be 2 pm --11 pm IST. Occasionally, earlier or later hours may be required for meetings with teams in other parts of the world.  Additionally, for the first 4-6 weeks of onboarding and training, US Eastern time hours (IST -9:30) may be required.   

Benefits:

• Medical: Comscore offers a collective Private Medical Insurance scheme which is 100% covered by Comscore. The benefit is applicable to employees, an employee’s spouse, up to two children and parents.

• Pension: Provident Fund: Comscore bears both the employee and employer contribution.

• Time Off Annual Leave: Comscore offers market competitive annual leave of 25 Annual Leave Days (12 Casual and 13 Privilege), following local guidelines and practices.

• National Holidays and Festival Holidays: 10 Days.

• Sick Leave: 12 Days.

• Additional Leave: Paternity, Bereavement, Marriage, Maternity, Additional Pregnancy / Birth Related Leave

• Christmas / New Year Paid Leave, Comscore offers a week of Company paid leave over the Christmas / New Year period. PAGE 3

• Summer Hours: Comscore has a culture that rewards employees for their hard work. When you work hard, you need time to recharge and refresh. Early releases on Fridays are subject to manager approval.

• Internal Career Development Opportunities (minimum of 6 months tenure in the current position and in discussion with supervisors)

• Access to hundreds of professional e-learning courses, specifically created for Comscore

• Be creative: You don’t have to follow the norm to be successful – we encourage you to think outside the box. Our culture is built on encouraging innovative ideas, communication and joint success.

• Informal Work Atmosphere: We believe in getting the job done in a comfortable, casual environment!

• The ability to become a truly global engineer, with exposure to markets across the world. With more than 30 offices around the world, many Comscore teams work together across locations.

About Comscore:

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you. This will be a foundational role on our Pune-based GL team during a time of exponential growth for Comscore in Pune. The candidate for this role will be one of the first GL hires in Pune and will work with Comscore teams around the world on work vital to the future of Comscore and our clients. Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, thirdparty source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

About Comscore:

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.   

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

Comscore is committed to creating an inclusive culture, encouraging diversity.

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Data Scientist
https://www.comscore.com/About/Careers/Job-Opportunities?sfid=1388

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Data

Comscore is a media measurement company providing multiscreen reporting and analytics with cutting-edge technology to serve clients in the entertainment, media, retail, and advertising industries. Com...

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Posted 2 weeks ago

Extracts, transforms, and analyzes data, finding insights and answering questions about the content of the data. Performs analytical hypothesis testing and modeling to provide key insight to internal stakeholders. Supports the Panel Operations team by providing data expertise around panel metrics, regularly reviews performance of recruitment and retention activities and takes on regular project work designed to identify efficiency opportunities and tracks project results. Maintains internal user interface and reporting tools.

Comscore is unable to provide sponsorship for this position, now or in the future.

What You'll Do:

  • Autonomously initiates and manages cross-functional projects
  • Provides visibility into key metrics used by the panel recruitment team
  • Review average statistics around retention and redemption levels for each panel brand
  • Provide reporting to the Panel Ops team to measure panelist costs
  • Presents findings to internal stakeholders, peers, and upper management
  • Works with cross-functional teams to implement QA methods; may work on improving user experience
  • Manages the execution of custom research projects
  • Provide additional visibility into desktop recruiting with the most relevant metrics
  • Manages and performs multiple tasks under conditions of fluctuating workloads, competing requirements, and changing deadlines
  • Identifies process efficiencies and automation opportunities
  • Validates custom analytics with external sources; understands similarities and can explain differences

What You'll Need:

  • 5-8+ years of related experience
  • 1-2 years of experience with Comscore’s offerings and research methods, and/or comparable experience in market research
  • 1-2 years of experience managing projects
  • Ability to partner, influence and impact others
  • Salary: $80,000 - $97,000; Commensurate with experience

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

*LI-ML1

Senior Data Analyst
https://www.comscore.com/About/Careers/Job-Opportunities?sfid=1409

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Data

Extracts, transforms, and analyzes data, finding insights and answering questions about the content of the data. Performs analytical hypothesis testing and modeling to provide key insight to internal ...

Remote
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Posted 2 weeks ago

Validus Fitness Training is a leading provider of personalized fitness coaching and training programs. We believe in helping our clients achieve their fitness goals through customized solutions, whether they train in a gym or from the comfort of their own home. We are looking for a detail-oriented and dedicated **Remote Data Entry Specialist** to join our team and support the smooth running of our operations.

As a Data Entry Specialist, you will be responsible for accurately entering, updating, and managing various data related to client memberships, training programs, and other business operations. Your role is essential to maintaining the integrity of our data and ensuring smooth administrative processes. The ideal candidate is highly organized, detail-oriented, and comfortable working independently in a remote environment.

Responsibilities:
- Enter and update client information, including membership details, training schedules, and payments into our database.  
- Verify the accuracy of data and correct discrepancies in a timely manner.  
- Maintain organized electronic records of client data and company operations.  
- Assist in preparing reports by compiling data from various sources.  
- Support the administrative team with any data-related tasks as required.  
- Ensure data confidentiality and follow company protocols to maintain data security.  
- Collaborate with the team to streamline data entry processes and ensure timely completion of tasks.

Qualifications:
- High School Diploma or equivalent (Associate's or Bachelor's degree is a plus).  
- Previous experience in data entry or administrative roles preferred.  
- Strong attention to detail and accuracy.  
- Excellent typing skills with proficiency in MS Office (especially Excel) and data management tools.  
- Ability to work independently, meet deadlines, and handle multiple tasks.  
- Strong organizational skills with the ability to manage time efficiently.  
- Excellent communication skills, both written and verbal.  
- Familiarity with fitness-related services is a plus but not required.

What We Offer:
- Competitive hourly pay based on experience.  
- Flexible remote work environment.  
- Opportunities for career growth and professional development.  
- Supportive team culture with a focus on collaboration and excellence.  
- Employee discounts on fitness programs and services.  

How to Apply:
If you are detail-oriented and passionate about contributing to a fitness-focused company, we encourage you to apply! Submit your resume and a brief cover letter detailing your experience and interest in the position. We look forward to hearing from you!

Apply Here

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Job Category

Data

Validus Fitness Training is a leading provider of personalized fitness coaching and training programs. We believe in helping our clients achieve their fitness goals through customized solutions, wheth...

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

Viral Nation is seeking a dedicated Account Director with a robust mix of influencer marketing, social media, analytics, content marketing experience. As an Account Director, you are instrumental and accountable for driving the day-to-day ownership of client programs, collaborating closely with our COE (Centre of Excellence) and Agency Operations teams to ensure timely and budget-conscious delivery across diverse client scopes.

This position combines strategic vision with hands-on leadership, guiding a team of Account Supervisor(s) and owning the seamless execution of client programs. The Account Director serves as the end-to-end scope owner, ensuring the flawless delivery of impactful results that exceed expectations.

Your passion for culturally relevant social and influencer strategies, coupled with your expertise in both paid and earned engagement, empowers you to own client programming from inception to completion. This entails orchestrating every facet of executional success, from meticulous tactical planning and budget management to comprehensive influencer oversight and delegation where needed to the supporting Agency Operations team.

You excel in cross-functional project management alongside our COE teams, leveraging your analytical prowess to measure success in partnership with our BI & Measurement team. As an Account Director, you are adept at navigating post-procurement influencer facilitation and adeptly handling challenging client conversations. Your deep understanding of influencers across segments and channels, coupled with your adherence to global marketplace disclosure guidelines, ensures the efficacy of influencer-led and social-first initiatives.

Client-facing and confident, you demonstrate expertise and assurance in all client interactions. Your superior social and interpersonal skills enable you to work autonomously while adeptly navigating collaborative dynamics and effectively 'managing up' when necessary.

What You'll Do Here:

  • Accountable for owning and leading flawless execution of client scope(s) and working alongside their Client Service leader (VP Client Services, and/or Director, Client Services) to identify primed areas strategic business growth.
  • Accountable for on-time, on-budget delivery of client scopes, prioritizing exceptional client service and five-star experiences.
  • Lead the development and implementation of overarching strategic direction for a diverse portfolio of social and influencer campaigns, from individual activations to long-term, relationship-focused initiatives, ensuring alignment with client objectives and the agency's overarching vision.
  • Know the components needed for flawless executional delivery, and push for exceptionally creative and unique work across a mix of global clientele in collaboration with our COE team(s). 
  • Spearhead various key responsibilities, including influencer engagement, paid social, and measurement. Additionally, you will drive creative ideation, manage briefs, cultivate and nurture client relationships, present concepts effectively, develop compelling presentations, and offer clear perspectives on trends that significantly impact our strategies. 
  • Take ownership of post-procurement influencer management, transitioning seamlessly from talent acquisition to nurturing enduring partnerships and facilitating content creation that authentically represents brand narratives and resonates with target audiences.
  • Manage team development and growth to meet the demands and expectations of clients for Account Supervisor(S). Support in feedback loop for career development of our Agency Operations Team. 
  • Oversee your teams influencer marketing campaigns through VN’s proprietary platform(s)
  • Foster seamless collaboration and synergy with Center of Excellence (COE) teams, orchestrating cross-functional cooperation to ensure flawless execution of client scopes, adhering to timelines and deliverables.
  • Lead by example, fostering a collaborative and inclusive work environment where team members are empowered to contribute their unique perspectives and ideas, driving creativity, innovation, and professional growth.

You'll Need to Have:

  • 6+ years of digital/social/marketing experience
  • Strong understanding of influencer marketing and expert grasp of social media platforms
  • Experience managing multiple client portfolios across various and integrated service offerings
  • Expert knowledge of paid and organic influencer tactics 
  • Proficient in interpreting and applying where necessary information provided by influencer management software (such as Creator IQ, Klear, Tagger, Upfluence)
  • Excelling project management skills with a keen eye for detail
  • Works collaboratively with planning and creative teams to drive business outcomes
  • Good understanding of paid and social amplification
  • Proficient with MS Office, Google or other presentation software
  • Robust experience with cross-channel integration
  • Certification in Facebook Blueprint, Twitter Flight School and/or Google Analytics
  • Social media tools like Sprout, Sprinklr, Hootsuite
  • CRM software experience like Hubspot

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.

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Marketing

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technol...

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Exciting Opportunity for Dynamic Livestream Instructors – Earn $100/hour!

Are you passionate about teaching and engaging with students online? Do you thrive in front of the camera and have the skills to captivate audiences? If you’re experienced in leading live classes and have a professional-grade video setup, Varsity Tutors wants YOU to join a team of top-tier livestream instructors.

We’re offering $100 per hour — for talented, energetic educators who can deliver high-quality, engaging livestream classes to thousands of students worldwide.

About the Role:

As a Varsity Tutors Livestream Instructor, you’ll teach academic and enrichment classes to enthusiastic, motivated students eager to learn. Classes range across a variety of subjects, and you’ll have the opportunity to inspire young minds and create a lasting impact, all from the comfort of your own studio.

You’ll lead classes in real-time through high-quality streaming, using interactive tools like chat and polls to drive engagement. Whether you’re helping students ace the SAT/ACT or sparking their creativity in an art project, your goal is to deliver an unforgettable learning experience.

Subjects we’re Looking For:

  • SAT/ACT Test Prep
  • Spanish Language
  • Math (K-12, including Algebra and Calculus)
  • Reading Comprehension and Skills
  • Art Projects
  • Science Experiments and Demonstrations
  • Other academic and test prep topics, too–tell us what you love to teach!

You’ll have the freedom to choose subjects you’re passionate about and a flexible schedule that works for you, with most classes offered during weekday afternoons/evenings and weekends.

What we’re Looking For:

  • Charismatic, camera-ready personalities who love being in the spotlight and can energize large groups of students.
  • Confidence and ease in front of the camera, with the ability to command attention and create a lively, engaging atmosphere.
  • A natural performer who can entertain, educate, and captivate—you thrive on interaction and love engaging a virtual audience.
  • professional-quality video and audio setup that ensures your classes are broadcast with clarity and reliability.
  • A passion for sharing knowledge in a way that’s fun, exciting, and keeps students coming back for more.

Why You’ll Love Working with Us:

  • Above-industry pay: We value your time and expertise, offering $100/hour.
  • Flexible schedule: Teach when it works for you.
  • Global impact: Reach students from all over the world and share your passion with thousands of eager learners.

How to Apply:

Ready to bring your talents to the virtual classroom? Here’s what we need from you:

  1. Your resume, demonstrating why you’d be a perfect fit.
  2. A link to a video showcasing your livestreaming abilities (educational content preferred).
  3. A list of subjects you’re passionate about teaching.

If your application stands out, we’ll invite you for a video interview where you can show us your streaming setup in action!

Join us and make a real difference while earning top dollar for your talents. Thousands of students are waiting for you to guide them to success—apply today and let’s create something amazing!

Please note: Instructors are independent contractors with their own teaching styles, methods and materials. Varsity Tutors does not contract in Alaska, California, Delaware, Hawaii, Maine, New Hampshire, North Dakota, Vermont, West Virginia, or Puerto Rico.

Apply Here

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Education, UGC

Remote – New York CityApply Exciting Opportunity for Dynamic Livestream Instructors – Earn $100/hour! Are you passionate about teaching and engaging with students online? Do you thrive in fron...

Remote
Remote
Posted 2 weeks ago

At Improveit Home Remodeling, we are driven by a relentless commitment to growth, innovation, and delivering exceptional experiences for both our team members and valued customers. As an award-winning leader in the home remodeling industry, we are passionate about transforming homes while fostering a dynamic, results-driven culture that empowers leaders to grow. Our 2025 theme, "Thrive in '25: Unstoppable Together," embodies our dedication to success through collaboration, innovation, and a data-driven mindset.

Position Summary
We are seeking an experienced, data-driven Digital Marketing Optimization Manager to join our team and lead our conversion rate optimization (CRO) efforts across all digital marketing channels. This role is responsible for maximizing lead conversion into appointments through continuous testing, data analysis, and optimization of paid lead sources, organic leads from our website, email and SMS campaigns, landing pages, call center scripts, in-home presentations, and other key parts of the conversion funnel.

The ideal candidate has a strong background in digital marketing, funnel metrics and related analytics, A/B testing, and conversion rate optimization (CRO) with experience working in high-volume lead generation environments. You will be responsible for developing a robust testing strategy and implementing data-backed improvements that drive higher conversion rates and revenue growth from leads we've received.

Key Responsibilities

  • Lead the strategy and execution of conversion rate optimization (CRO) across all digital marketing channels, including paid search, social and organic leads, email nurture campaigns, SMS marketing, landing pages, call center scripts, and any other key points in the conversion funnel.
  • Analyze lead performance data to identify bottlenecks in the conversion funnel and develop strategies to increase booked appointments.
  • Develop and manage a robust A/B testing framework to optimize messaging, creative elements, landing pages, and other touchpoints in the customer journey.
  • Collaborate with marketing, sales, call center, and other supporting teams to align strategies that improve lead quality, engagement, and conversion rates.
  • Utilize marketing automation tools, CRM platforms, and analytics tools to track and measure the effectiveness of campaigns and optimizations.
  • Drive segmentation and personalization efforts to enhance lead nurturing and engagement strategies.
  • Optimize landing pages and form experiences to maximize conversion rates and reduce dropoff.
  • Monitor key performance indicators (KPIs) and generate actionable insights to continuously improve marketing effectiveness.
  • Stay up to date on industry trends and emerging CRO technologies to keep Improveit at the forefront of digital marketing innovation.

Qualifications & Experience

  • 3 - 5+ years of experience in digital marketing, CRO, or performance marketing, with a strong focus on lead conversion optimization.
  • Proven track record of managing and executing A/B testing and optimization strategies that drive measurable improvements in conversion rates.
  • Strong analytical skills with experience working in Google Analytics, marketing automation platforms (Salesforce Marketing Cloud, etc.), and A/B testing tools (Google Optimize, Optimizely, etc.).
  • Experience in email marketing, SMS marketing, and landing page optimization to drive lead nurturing and conversion.
  • Familiarity with CRM platforms (Salesforce) and call center script optimization.
  • Ability to interpret complex data sets and translate insights into actionable strategies.
  • Strong collaboration skills to work cross-functionally with marketing, sales, and operations teams.
  • Self-motivated and results-driven, with a passion for testing, learning, and continuously improving performance.

Why Join Us?

  • Be part of a high-growth, data-driven marketing team that values innovation and results.
  • Lead high-impact optimization initiatives that directly drive revenue and business success.
  • Work in a fast-paced, collaborative environment where your expertise will shape the future of our marketing strategy.
  • Enjoy a culture of support, development, and growth, where your contributions are recognized and rewarded.

What We Offer

  • Highly Competitive Salary & Bonus Opportunities
  • Paid Time Off (vacation, Holiday, sick time)
  • Health Benefits (Medical/Dental Coverage Options)
  • 401K Savings Program with Employer Matching
  • AFLAC Supplemental Insurance
  • Career Advancement Opportunities
  • Positive, Collaborative and Result-Oriented Culture
  • Strong Commitment to Employee Growth & Success
  • Contests & Fun Culture Initiatives
  • Beautiful Gahanna, OH area offices
  • Advanced Technology Tools
  • Stability of a 35-Year Industry Leader

Who We Are
Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville, Lexington, Southern Indiana and Nashville. We specialize in replacement windows, bathroom remodeling and kitchen transformations. BBB-Accredited and 24-time Consumers’ Choice Awards Winners, we’ve completed over 60,000 jobs with about one in four of those being repeat customers.

We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, “Improveit” is more than a name – it’s an attitude that governs all that we do for our staff, our customers, and our communities.

We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence. If you're a data-obsessed marketer with a passion for optimizing digital experiences and driving measurable business impact, we want to hear from you! Apply today to become a key driver of our success at Improveit Home Remodeling.

Apply Here

Job Features

Job Category

Marketing

At Improveit Home Remodeling, we are driven by a relentless commitment to growth, innovation, and delivering exceptional experiences for both our team members and valued customers. As an award-winning...

Remote
Remote
Posted 2 weeks ago

About NSTXL

The National Security Technology Accelerator (NSTXL) harvests innovative technology from the commercial and non-defense marketplace, transforming government innovation while decreasing costs compressing timelines, and improving outcomes. We offer a unique and simplified approach to rapidly develop, demonstrate, and assess prototypes that address a range of operational and installation needs, from individual Warfighter technology to large-scale installation projects. NSTXL supports the delivery of technology to the Department of Defense by serving as a one-stop shop to match government requirements with innovative private-sector and academic solutions.

NSTXL is creating an ecosystem of innovators to collaborate and bring next generation technologies to the end-user. Currently, our OTAs have more than 900 corporate, non-profit, educational, and financial institution members. For these members, NSTXL offers opportunities to bid on government contracts, education and training, and live/virtual forums on a wide variety of topics.

Job Description

The Manager, Marketing Programs is responsible for overseeing the development and execution of marketing initiatives that support program objectives. This role ensures the alignment of marketing efforts with organizational goals and manages the implementation of various marketing strategies, including communications, events, and member engagement. The Manager works collaboratively with internal and external stakeholders to promote key program priorities and effectively communicate with diverse audiences.

Responsibilities

  • Collaborate with various stakeholders to develop and execute strategies that align with program goals and ensure successful project delivery.  
  • Oversee and manage all aspects of program marketing needs, including timelines, deliverables, and project coordination.  
  • Organize and lead regular meetings to discuss program progress, set agendas, assign tasks, and ensure effective follow-up actions.  
  • Provide leadership and guidance to the program marketing team, ensuring projects are aligned with strategic objectives.  
  • Oversee the creation and dissemination of program communications, including digital content, events, and outreach initiatives.  
  • Prepare reports and summaries to provide insights into program activities and outcomes for stakeholders.  
  • Utilize graphic design skills to create marketing materials that adhere to brand guidelines.  
  • Guide team members in research and outreach activities to identify and engage with potential opportunities and stakeholders.  
  • Support the planning and execution of program-related events to enhance engagement and awareness.  
  • Represent the organization at conferences and industry events to promote program visibility and build relationships.  
  • Develop and implement tools and strategies to facilitate collaboration and networking among members and partners.  
  • Engage with community members to foster interaction and provide valuable content.  
  • Respond to inquiries and provide information to members and prospective members about program opportunities.  
  • Collaborate with internal teams to anticipate future needs and prepare resources and templates in advance.  
  • Build and maintain positive relationships with government and industry leaders to support overall program objectives.  
  • Act as a liaison between marketing and program offices to tailor marketing approaches to specific needs. 
  • Serve as the primary point of contact between program offices and the shared services marketing team to create and execute marketing initiatives that meet program needs 
  • Other related duties as assigned. 

Basic Qualifications 

  • Bachelor's degree in Marketing, Communications, Business, or a related field. 
  • Minimum of 7+ years of marketing or communications experience. 
  • 1+ years in a leadership capacity managing a team of 2 or more. 
  • Excellent planning, organizational, and problem-solving skills to successfully coordinate multiple projects and deadlines simultaneously.  
  • Must have great time management skills, coordinate multiple activities at once, and readjust schedule for unexpected requests   
  • Dependable and deadline oriented, with exemplary attention to detail   
  • Experience using CRM and CMS, social media, and marketing automation tools and familiar with digital marketing concepts.   
  • Written and verbal communication skills with the ability to brief senior leaders and stakeholders  
  • Must be data driven and able to pivot marketing tactics based off reporting metrics   
  • Effectively communicates and works extremely well with others  
  • Ability to translate client goals into multi-channel marketing campaigns that drive program objectives   
  • Strong technology skills and confidence necessary to learn unfamiliar programs quickly and efficiently, is required   
  • Self-starter that can manage workload with limited assistance 
  • Must be a US citizen with an ability to get security clearance 

Preferred Skills/Experience 

  • Experience with marketing automation software, such as WordPress, Zoom/ZoomGov, and HubSpot.  
  • Understanding of social media platforms, from a creative and operational perspective.  
  • Prior experience working with the Department of Defense (DoD).

Location

Remote

Travel

Travel for this position is estimated up to 25%

Come join the team that is helping to pave the way for innovative technology advancement! 

What We Offer

We strive to be one of the best places to work in America. We offer competitive salaries and benefits that include:

  • Health Insurance: Medical, dental, and vision insurance – company pays 90% of premiums for individual coverage and 71% of premiums for family coverage!
  • Retirement Plans: 401(k) with employer match
  • Paid Time Off: Paid sick leave, 11 floating holidays and generous PTO
  • Other:
    • Basic Life & AD&D policy company paid!
    • Flexible & remove work structure
    • Wellness plan
    • Mental health support
    • Community sponsorships
    • Donation matching
    • Professional development

If you need any form of accommodation for the interview process, please let us know at the time we contact you.

We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. Currently we are only open to remote employees residing in the following states: AL, DC, FL, IN, MO, NM, NC, OH, OR, PA, SC, TN, TX, VA, WY

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Job Category

Marketing

About NSTXL The National Security Technology Accelerator (NSTXL) harvests innovative technology from the commercial and non-defense marketplace, transforming government innovation while decreasin...

COMPANY OVERVIEW:

HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We are transforming the way healthcare is administered by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.

We live and work with purpose, care about others, act with integrity, communicate with transparency, and don’t take ourselves too seriously.

We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

PURPOSE AND SCOPE:

Data Entry Operators are responsible for entering data into computer using alphabetic, numeric, or symbolic data from source documents by following production guidelines and procedures for archival and data capture purposes.

PRINCIPAL RESPONSIBILITIES AND DUTIES

  • Keep track of received data and source documents
  • Prepares and sorts source documents and identifies and interprets data to be entered
  • Maintains a business-like production environment, by keeping personal communications and distractions to a minimum
  • Compares data entered with source documents, or reenters data in verification format on screen to detect errors
  • Complies, sorts, and verifies accuracy of data to be entered. Keeps record of work completed on the form provided
  • Responds to inquiries regarding entered data. Corrects knowledge and performance deficiencies when notified of errors, in order to produce an acceptable product
  • Reports to work and meetings on time and prepared
  • Ability to take direction from Production Supervisor

CUSTOMER SERVICE:

  • Responsible for driving the HXG culture through values and customer service standards.
  • Accountable for outstanding customer service to all external and internal contacts.
  • Develops and maintains positive relationships through effective and timely communication.
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

 EDUCATION, EXPERIENCE AND REQUIRED SKILLS:

  • High school diploma or GED required.
  • Associate's degree or a combination of education and equivalent experience may be accepted in lieu of a degree.
  • 0-2 years in a related field
  • Must type at least 45 wpm with a high accuracy level
  • Must be able to proficiently use a standard keyboard, mouse, and PC
  • MS Office Suite, MS Access, Excel

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Job Features

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Data

COMPANY OVERVIEW: HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilit...

COMPANY OVERVIEW:

HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We are transforming the way healthcare is administered by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.

We live and work with purpose, care about others, act with integrity, communicate with transparency, and don’t take ourselves too seriously.

We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

PURPOSE AND SCOPE:

***MUST HAVE A MINIMUM OF 2-YEARS CALL CENTER EXPERIENCE***

The Call Center Representative role is to receive, investigate and respond to all member and provider calls to review questions regarding claims, benefits or general inquiries in a timely and accurate manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Answers all telephone calls within established department standards.
  • Tracks all calls within the Health Axis and IKA databases ensuring that documentation is concise and factual
  • Participates in new employee orientation program and ongoing education programs as directed by Supervisors
  • Responsible for fully understanding the OTC benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
  • Answers benefit questions, detailed claims inquiries and general questions from members and providers
  • Maintains a positive and professional attitude
  • Shifts may vary from 8am – 10pm EST Monday-Friday and potentially weekend hours may be required
  • Attention to detail is required to maintain quality metrics within the call center
  • Maintains appropriate current source documents and reference documents
  • Performs quality work within deadlines with or without direct supervision
  • Interacts professionally with other employees, customers and suppliers
  • Works effectively as a team contributor on all assignments
  • Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
  • As required, re-directs calls to appropriate department
  • Participates in any projects as assigned by supervisors

CUSTOMER SERVICE:

  • Responsible for driving the HealthOps culture through values and customer service standards
  • Accountable for outstanding customer service to all external and internal contacts
  • Develops and maintains positive relationships through effective and timely communication
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

EDUCATION, EXPERIENCE AND REQUIRED SKILLS:

  • High school diploma or general education degree (GED) required
  • Minimum of two years call center experience required
  • Previous experience in a customer service environment and health insurance preferred
  • An equivalent combination of education, training, and experience
  • Ability to read and interpret documents and calculate figures and amounts
  • Excellent oral and written communication skills including good grammar, voice, diction
  • Effective listening skills
  • Ability to perform work in an unbiased and analytical manner
  • Proficient in MS Office with basic computer and keyboarding skills
  • Excellent customer service skills (friendly, courteous, and helpful)

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Customer Service

COMPANY OVERVIEW: HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilit...

Remote
Posted 2 weeks ago

It’s an exciting time to be at Comscore. We’ve been turning insight into impact since 1999, and in our next era of trailblazing measurement innovation, we’re writing the playbook for the future of content and media measurement. 


As a global leader in measuring and understanding consumer behaviors, we are committed to ensuring fairness across the ecosystem. Our measurement and data capabilities enable insights, connection and impact for brands of every shape and size.  


Comscore’s Marketing team plays a pivotal role in bridging customer needs with our cutting-edge measurement solutions. We’re looking for a Senior Marketing Manager to elevate our brand through compelling storytelling, content creation, and market positioning. In this role, you’ll craft high-impact messaging, develop thought leadership content, and collaborate across teams to amplify Comscore’s voice in the industry.

What You'll Do:

  • Collaborative Ideation: Support marketing teams in the brainstorming, execution, and review of high-level projects and serve as a source of truth for brand stance and capabilities
  • Decrypt the Market: Work closely with research team to collect, analyze, and interpret data to provide actionable insights related to audience behavior, and market trends
  • Champion Growth: Identify opportunities for growth, optimization, and amplification of the brand message across digital, social and live activation channels
  • Brand Building: Influence the evolution of our in-market messaging through the development of new collateral and updating of existing marketing materials
  • Market Consistency: Partner with product / marketing teams to ensure consistency in messaging and positioning when it comes to product launches and campaign development 
  • Project Prioritization: Size and prioritize major growth initiatives, partnering internally and externally on alignment and timing
  • Message Amplification: Deliver materials for product launches and updates through effective communication and education with the sales team and incorporation into outgoing materials
  • Brand Visualization: Effectively communicate complicated industry topics with simplicity through the creation of visual forward training and market facing materials
  • Storytelling & Messaging: Develop and lead Comscore’s storytelling approach, crafting compelling, relevant messaging to support branding and lead generation initiatives.
  • Content Creation: Oversee the creation of high-quality content, including blogs, guides, white papers, and other thought leadership pieces that resonate with our target audience and position Comscore as an industry leader.
  • Cross-Functional Collaboration: Work closely with product marketing, sales, and account management teams to align messaging and drive cohesive marketing strategies that support overall business objectives.


What You'll Need:

  • Experience: 5+ years of experience in sales/brand/product marketing, or a related field.
  • Programmatic Understanding: Must have experience in programmatic advertising or ad tech, with a solid understanding of industry dynamics and terminology.
  • Proven Track Record: Demonstrated success in executing and optimizing branding campaigns.
  • Content & Storytelling: Strong writing and storytelling skills with experience creating compelling content that engages and educates audiences.
  • Data-Driven: Strong analytical skills, with experience measuring and optimizing marketing performance based on data insights.
  • Project Management: Ability to manage multiple projects simultaneously and work effectively in a fast-paced environment.
  • Collaboration: Excellent communication and collaboration skills, with experience working cross-functionally to achieve shared goals.
  • Self-Starter Mindset: Must be highly self-motivated, capable of working independently, and comfortable thriving in a remote-first environment alongside a dispersed team.
  • Education: Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience)
  • Compensation: $125,000 - $145,000; Commensurate with experience

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

*LI-ML1

Senior Marketing Manager
https://www.comscore.com/About/Careers/Job-Opportunities?sfid=1320

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Job Features

Job Category

Marketing

It’s an exciting time to be at Comscore. We’ve been turning insight into impact since 1999, and in our next era of trailblazing measurement innovation, we’re writing the playbook for the future ...