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About the job Data Entry Specialist - Remote / Typist

Role Summary

The Information Entry Operator is accountable for refining child assistance payments in the SDU (State Price Device) body according to Standard Operating Procedures. Additionally, the Information Item Driver are going to be accountable for other tasks as delegated.

Called for Skills

Have to maintain a basic understanding of plans and also methods

Possess tough interpersonal skill-sets making use of tact, persistence and politeness

Maintain the capability to collect, investigation, coordinate and also study information

Have the potential to function as a staff member, but likewise independently sometimes with minimal direction

Effective at the office in a hectic setting

Keep adaptability and/or the potential to burn the midnight oil as needed to have to meet stringent timetables as well as time lines

Needed Knowledge

High School Diploma or equal needed

Need to possess Exclusive place to work and also space to set-up devices as well as Broadband Net connection

Advantages

Job Coming From Residence !!!

Spent Training

$$ Bi-annual Bonus offers to those Who Qualify *! $$.

Health Club Reimbursements.

Profession Development Opportunities.

Wear Your PJs, Holiday Gifts, Drive-Thru Lunches.

Interesting, Exciting and Encouraging Digital Workplace.

Coworkers That Believe That Loved ones; Our experts celebrate you!

Perks.

EMG staff members take pleasure in a wide variety of advantages including: On-the-Job Training.

No Late Evenings.

No Sundays.

Health Insurance.

Paid out Downtime.

Business Holiday seasons.

Direct Down payment.

Pay-roll Loan Course.

Job Summary: The Associate Quality Manager’s primary responsibility is to oversee the quality management process, meeting all client expectations in the number of audits each week, using the client’s quality scorecard. They also provide reports and trends to the Operations Managers with recommendations on how to improve quality performance to meet client goals.

Essential Functions:

• Oversee the quality management process using both NexRep and client processes and standards.
• Meet minimum requirements for number of audits completed each week per contract and client requirements.
• Provide weekly, monthly, and quarterly reporting on quality results including insights on trends and the voice of the customer.
• Hire, develop, and maintain a team of qualified Quality Specialists.
• Lead quality calibration calls with clients and apply feedback to ensure the variance in scores is in line with client expectations.
• Provide recommendations to Operations Managers and Certification on how to improve quality results.
• Deliver written and oral feedback to agents on performance gaps based on client expectations.
• Host quality improvement sessions for contractors and internal employees to help bring understanding on client expectations, gaps in performance, and what success looks like according to the client
• Join portions of certification to discuss client quality requirements with incoming contractors.
• Partner with Operations to build quality improvement plans when needed.

Requirements

Position Requirements:

• 2+ years of experience in a quality role
• Strong leadership and managerial skills
• Proficiency in Microsoft Office 365
• Analytical problem-solving skills
• Ability to build and maintain strong client relationships
• Ability to develop team members
• Ability to make real time assessments and decisions
• Ability to create a team centric environment
• Ability to work on multiple projects at once

Hours/Travel: Example -- Evening, weekend and holiday hours may be required to meet client’s needs. Travel to NexRep headquarters a minimum of twice per year, in addition to the clients’ location for business meetings as needed is required. NexRep will reimburse for travel expenses incurred.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply

Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD real-time displays. Real-Time Analysts work closely with Operations, identifying non-adherent agents so that they can be redirected back to the appropriate contact channel. RTAs also monitor agent work behaviors in real-time, identifying and addressing events such as contact handle times or after-contact times that exceed defined thresholds. RTAs watch statistics across various KPIs (staffing, service levels, etc.) to ensure contractual obligations are met. RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be required to change agent skill associations or provide historical reporting as needed. 

Essential Functions:   

• Provide real-time scheduling and contact flow support in multi-client/multi-channel environment 
• Monitor and maintain real-time adherence through direct agent communication to ensure achievement of staffing targets 
• Monitor real-time contact volume for multiple queues and respond to changes in contact volume in relation to staffing, wait times and abandonment metrics 
• Provide regular reporting to Operations to provide necessary information to make business decisions 
• Provide regular reporting to WFM to provide necessary information to determine future staff planning 
• Meet regularly with RTA Manager and other RTAs to ensure alignment on coverage, duties, reporting, etc. 
• Work closely with Operations to assist them in enforcing schedule adherence and contact time targets 
• Produce on-demand reports as needed 
• Other duties as assigned 

Requirements

Position Requirements: List the knowledge skills and abilities that are required to do the job.  

• High School Diploma / GED 
• At least 2 years of work experience in contact center workforce management / operations support required 
• Strong knowledge of workforce management tools (Five9, Serenova, Shiftboard, Socrates, IEX/NICE, client systems, etc.) 
• Intermediate level of experience with spreadsheets (MS Excel, Google Sheets- i.e. writing f(x), filtering, pivot tables, etc.) 
• Keen attention to detail and accuracy 
• Excellent organizational and time-management skills 
• Proven ability to multi-task and monitor multiple queues or systems 
• Proven analytical and problem-solving skills 
• Ability to work with little supervision 
• Excellent computer skills and ability to navigate through multiple systems without assistance 
• Excellent written and verbal skills to interact effectively with colleagues 
• Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability and self-motivation 
• Must be able to thrive in a fast-paced, dynamic, team environment 
• Strong desire to build best-practices in the team to help enable your team member’s mutual success as the team and organization continues to grow 
• Must be process minded and continually focused on ways to improve workforce management processes and effectiveness 
• Ability to work a flexible schedule, including potentially nights and weekends 

Hours: This is a 40-hour position with 8-hour shifts. Specific days and times will be discussed during the interview; however, flexibility is crucial. Evening, weekend and holiday hours will be required to meet client’s needs.  

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.  

 NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Apply

Job SynopsisThe Employee Relations Case Management Supervisor is responsible to provide oversight and leadership to MCC’s workplace investigations, ensuring  processes and procedures are implemented consistently, and training and leading case management teams. In addition, this position   implements awareness, development, and implementation of MCC’s policies and procedures around Abuse of Power (harassment, racism, SEAH (sexual exploitation, abuse and harassment), fraud etc.). This position will work with others to implement clear and accessible mechanisms across MCC (US, Canada and International).  

This person will supervise two Case Management Specialists. In close collaboration with the HR Director, HR staff, Racial Equity Directors, and Safeguarding Standing Committee, the successful candidate will be responsible for ensuring the training and implementation of MCC’s abuse of power policies and procedures, and ensuring all reported cases are tracked and responded to in light of all applicable policy and procedure.  

Additionally, this role will collaborate with the Safeguarding Program Lead in the Planning, Learning and Disaster Response (PLDR) department in MCC U.S. and Racial Equity Directors, to share insights and data from the Case Management processes to strengthen the work of Safeguarding and Racial Equity in MCC. This role will support and contribute to the global action plan in identifying and sharing internal/external best practices, harmonizing policy and procedures, refining capacity-building material, delivering training, reinforcing complaints mechanisms and best practice investigations methods. They will lead efforts across the organization towards collection and reporting of data to foster our strong commitment towards internal and external accountability. 

Job DetailsSalaried Employee -Full Time at 1 FTE

Qualifications

Organizational values and culture: All MCC workers are expected to exhibit a commitment to a personal Christian faith and discipleship; active church membership; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.  

Essential:  

• ​​Bachelors degree​ in HR, Social Work, Human Rights, International Development, International Relations, Public Administration, or Public Policy or other relevant field. Equivalent experience accepted in lieu of degree.  
• Extensive (3-5 years) experience in safeguarding, protection, case management, HR or related fields.  
• Experience in conducting high quality, culturally sensitive, and neutral HR investigations in complex and diverse environments.  
• In-depth knowledge of best practices and legislation and international protocols in relation to workplace harassment, child protection, racial and gender equity.  
• Demonstrated intercultural competency and ability to navigate cross-cultural conflict.  
• Confidence and assertiveness to challenge more experienced and senior colleagues when necessary. 
• Experience in leading and developing a small teams, such as Case Management Teams.  
• Strong English written and communication skills, including ability to prepare sensitive correspondence, conducting interviews, and leading trainings and presentations. Strong interpersonal skills and the ability to communicate tactfully and sensitively with a wide range of people in a large organization. 
• Comfort with learning new software and technological tools, ability to manage large amounts of data and produce relevant reports.  

Employment eligibility: Legally eligible to work in the U.S. MCC offers of employment are subject to a successful criminal background check(s). 

  

Preferred: 

• SHRM or CPHR certification, or masters in HR, Social Work, Human Rights, International Development, International Relations, Public Administration, or Public Policy 
• Experience in designing and delivering training or workshops to diverse stakeholders 
• Experience developing and working with policies and procedures related to conflict, harassment, and/or prevention of sexual violence and child protection.  
• Experience working in development, emergency response, or fragile state contexts 
• Spanish and/or French fluency 

Anti-oppression commitment: MCC expects all staff to actively participate in an organization culture that focuses on dismantling any barriers based on race, economic inequality or gender-based oppression. This includes an expectation to assess and address any barriers within themselves, within their team(s), and within MCC;  

Safeguarding commitment:  

(All Staff) All MCC Staff are expected to work collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations).

(HR Coordinator) Support management of safeguarding cases and training with MCC teams related to MCC priorities and framework, including prevention of and response to sexual violence and sexual exploitation, child protection, making teams safer places for diversity, trauma, response, self-care and resilience, among other possible topics.  

This job description is designed to be a thorough list of the employee’s responsibilities. It may not be an exhaustive list of duties, particularly for short-term duties that may arise. This Job Description will be reviewed and updated at least annually to ensure recurring and routine duties are included in this job description.  

Key Responsibilities

Specific Tasks and Duties: 

Major Responsibilities:  

• Oversee Investigations and Investigative Processes and Procedures (65%) 
• Systems strengthening, training, monitoring, and reporting (30%) 
• Participation in HR Network (5%) 
   
   

Oversee Investigations  (65%) 

• Ensure all investigations are conducted to the highest quality standard in line with relevant legislation, policies, and procedures and in a trauma-informed manner.  
• Supervision of other Case Management Staff  
• Manage the two Case Management Coordinators, assigning cases for follow up and other project, reporting, or training assignments as needed.  
• Collaborate closely with Safeguarding Committee, focal points, Racial Equity Directors and International Program directors to ensure coordinated efforts between HR policies and processes around case management and other areas of protection and prevention work in program.  
• Provide on-call monitoring for incoming reports one week per month.  
• Review all received reports to relevant HR personnel for follow-up. Provide guidance and clarity on triage steps including:  
• Triaging the level of urgency and assigning an appropriate alert status. Ensuring any immediate safety concerns are addressed in a timely manner.  
• Identifying initial care for individuals involved, including but not limited to medical and psychosocial support.  
• Identifying initial response needed for addressing the concerns.  
• Assigning to appropriate HR staff for continued follow-up, or assigning case to self for relevant follow up.  
• For cases with this role is the lead HR investigator after triage:  
• Using the Case Management Process Guide, respond to all assigned reports of abuse of power. Obtain necessary information to triage the initial complaint using relevant policies and processes. Review for additional safety concerns.  
•  In partner cases, or in cases requiring a manager response, provide follow-up, training, technical advice, support and mentoring and act as the resource person to help source tools, resources and provide any relevant guidance.   
• Organize and lead Case Management Teams (CMTs) for relevant cases.  
• Serve as key interviewer on cases as needed.  
• Ensure proper translation is available for case responses where needed.  
• Ensure appropriate and timely follow-up with all relevant parties, on a need-to-know basis including reporter, subject of concern, and relevant manager and/or Director.  
•  Ensure relevant case data is properly recorded and documented in the Case Management software. Ensure relevant data is added to staff confidential employment records.  
•  Provide trauma-informed support to survivors, including but not limited to access psychosocial support, legal, and medical treatment as needed. Record steps taken in Case Management software.  
•  Support communication with global focal points, managers, and others on a need-to-know basis, ensuring confidentiality is maintained.  
• Document lessons learned from each situation to support system-wide improvements based on learnings from cases 
• Ensuring that the US and Canadian HR Directors are kept updated on any challenging or risky cases.  
• Maintaining high quality and confidential records, files, and logs of all assigned cases. 

Systems strengthening, training, monitoring, and reporting (30%) 

• In collaboration with the Case Management Coordinators,  
• Review, adapt and implement existing tools and procedures at MCC related to abuses of power and case management.  
• Develop and tailor tools, resources and procedures related to abuses of power and case management.  

• In collaboration with the US Training and Development Specialist, develop and/or tailor and facilitate abuse of power training modules for use at MCC’s in the US and International Program, including for orientations, manager training, staff and board training events. 
• Ensure regular auditing of Case Management data to ensure all relevant information is collected for reporting.  
• Ensure development of appropriate reporting on Case Management work for relevant parties is including HR Directors, boards, and the Safeguarding Steering Committee.  
• Oversee maintenance of Case Management Software and serve as primary contact for the Vendor Contract.  
• Develop and provide accountability reports for Boards, Steering Committees, Executive Leadership and others as directed by HR Directors.  
• Review lessons learned from all cases, sharing recommendations for additional preventative measures with the appropriate staff and committees.  

HR Network Participation (5%) 

• Participate in regular staff meetings, including National Level HR team meetings and Global HR Network Meetings.  
•  Participate in safeguarding standing committee and other working groups as assigned.  
• Other duties as assigned on a temporary basis.

Supervision: 2 Case Management Specialists (one in Canada and one the US) 

Travel expectations: Travel up to 30 nights away per year primarily within the US, Canada, or Internationally.  

Physical Activity/Demands:  

• ​​Occasionally​ascending or descending stairs/ladders or the like.  
• ​​Constantly​ remaining in a stationary position, often standing or sitting for prolonged periods of time.  
• ​​Occasionally​ moving about to accomplish tasks or move from one worksite to another.  
• ​​Occasionally​ light work that includes moving objects up to 20 pounds.  
• ​​Constantly​ repeating motions that may include the wrists, hands and/or fingers.  
• ​​Constantly​ assessing the accuracy, neatness and thoroughness of work assigned. 

Environment Conditions: This position is not regularly exposed to adverse environmental conditions. 

Start Date07 Apr, 2025

Salary DetailsBase salary: $74,703.58. Starting salary may be adjusted up to $83,003.97 based on previous experience for employees in the US. For Canadian salary please inquire directly.

BenefitsUS Benefits: Medical, dental and vision, 23 days paid vacation, sick time and 10 holidays/year. Life insurance provided, as well as long and short term disability coverage. The retirement plan, with MCC contribution of 7%, begins after six months of employment.

Canada Benefits: MCC Canada (MCCC) has a Group Benefit plan which is paid by MCCC, it includes; Supplemental Medical/Dental/Vision, Employee Life Insurance, AD&D, global medical assistance, RRSP contribution match, Employee Accidental Death, Dismemberment and Specific Loss, and Dependent Life Insurance. Long Term Disability is employee paid. Critical Life Insurance is available at employee discretion and employee paid.  These benefits are effective on your first day of employment with MCC Canada.

Additional Information

End Result:  
• MCC has clear and consistent policies, procedures, and reporting and trauma-informed response mechanisms around investigations for safeguarding and other forms of abuse of power.  
• MCC staff demonstrate a clear understanding of MCC’s safeguarding policies by: 

• Following MCC’s abuse of power procedures, including incorporation of clear and accessible complaints mechanisms for use by project participants and community members, 
• Taking proactive steps to prevent abuses of power from happening by MCC program and partner staff.  
• MCC has well-communicated and robust procedures for reporting, managing, and investigating complaints along with vetted and appropriate support for all parties involved. 
• Increased levels of trust in the case management process and reduced fear of retaliation.   

Apply Here

We are seeking a highly organized and proactive Personal Assistant to provide comprehensive support to our executive team. The ideal candidate will possess strong administrative skills, exceptional attention to detail, and the ability to manage multiple tasks efficiently. This role is essential in ensuring that daily operations run smoothly and that projects are completed on time.

Responsibilities

• Provide executive administrative support, including managing schedules, appointments, and correspondence.
• Maintain organized files and manage office documentation for easy retrieval.
• Coordinate office management tasks to ensure a well-functioning environment.
• Assist in event planning and logistics for meetings, conferences, and other gatherings.
• Support project coordination by tracking deadlines, deliverables, and progress updates.
• Exhibit excellent phone etiquette while handling incoming calls and inquiries.
• Perform clerical duties such as data entry, proofreading documents, and preparing reports.
• Collaborate with team members to streamline processes and improve operational efficiency.

Qualifications

• Proven experience in an administrative or personal assistant role is preferred.
• Strong computer literacy with proficiency in Microsoft Office Suite and other relevant software.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong communication skills, both written and verbal, with a keen eye for detail.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Experience in event planning or project coordination is a plus.
• A proactive attitude with problem-solving capabilities is highly valued.

If you are looking for an opportunity to contribute to a dynamic team while developing your professional skills, we encourage you to apply for the Personal Assistant position.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 38 per week

Benefits:

• Health insurance

Schedule:

• 8 hour shift

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• ⭐️ Top tips for job seekers in 2025
• ⭐️ Answers to your most common questions

Job Status: Non-Exempt – Full Time - Temporary 

Job Summary: As a NexRep Resource Specialist, you will be the primary contact for independent marketplace contractors who perform customer and sales services for NexRep clients. Responsibilities include providing real time help while contractors provide service and analyzing metrics for NexRep’s clients and their campaigns to ensure the client’s performance goals are met. Other responsibilities include ensuring contractor adherence to their Independent Contractor Agreement and NexRep’s client workflows and processes are adhered to by contractors providing services for them. 

Essential Functions:

• Provide real time chat support to contractors while they service
• Host one on one sessions with contractors to increase performance and knowledge of the client’s account 
• Review performance data and provide recommendations to the Operations Manage to meet client goals
• Keep all client resources up to date
• Communicate changes from the client to contractors
• Host group sessions with contractors
• Send and reply to messages from contractors
• Review customer satisfaction data to identify trends for NexRep’s clients
• Provide detail scoring information to independent contractors

Requirements

Position Requirements:

• Proficiency in Microsoft Office 365, including strong Excel skills
• Ability to collaborate effectively with other team members 
• Ability to provide constructive feedback to agents 
• Attention to detail 
• Strong decision-making skills 
• Ability to work independently 

Hours/Travel: Daytime, Evening, and Overnight positions available. Weekend and holiday hours may be required to meet client’s needs. Travel to the NexRep client’s location for business meetings may be required from time to time. NexRep will reimburse for travel expenses incurred.  

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Apply

Job SynopsisThe Employee Relations Case Management Supervisor is responsible to provide oversight and leadership to MCC’s workplace investigations, ensuring  processes and procedures are implemented consistently, and training and leading case management teams. In addition, this position   implements awareness, development, and implementation of MCC’s policies and procedures around Abuse of Power (harassment, racism, SEAH (sexual exploitation, abuse and harassment), fraud etc.). This position will work with others to implement clear and accessible mechanisms across MCC (US, Canada and International).  

This person will supervise two Case Management Specialists. In close collaboration with the HR Director, HR staff, Racial Equity Directors, and Safeguarding Standing Committee, the successful candidate will be responsible for ensuring the training and implementation of MCC’s abuse of power policies and procedures, and ensuring all reported cases are tracked and responded to in light of all applicable policy and procedure.  

Additionally, this role will collaborate with the Safeguarding Program Lead in the Planning, Learning and Disaster Response (PLDR) department in MCC U.S. and Racial Equity Directors, to share insights and data from the Case Management processes to strengthen the work of Safeguarding and Racial Equity in MCC. This role will support and contribute to the global action plan in identifying and sharing internal/external best practices, harmonizing policy and procedures, refining capacity-building material, delivering training, reinforcing complaints mechanisms and best practice investigations methods. They will lead efforts across the organization towards collection and reporting of data to foster our strong commitment towards internal and external accountability. 

Job DetailsSalaried Employee -Full Time at 1 FTE

Qualifications

Organizational values and culture: All MCC workers are expected to exhibit a commitment to a personal Christian faith and discipleship; active church membership; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.  

Essential:  

• ​​Bachelors degree​ in HR, Social Work, Human Rights, International Development, International Relations, Public Administration, or Public Policy or other relevant field. Equivalent experience accepted in lieu of degree.  
• Extensive (3-5 years) experience in safeguarding, protection, case management, HR or related fields.  
• Experience in conducting high quality, culturally sensitive, and neutral HR investigations in complex and diverse environments.  
• In-depth knowledge of best practices and legislation and international protocols in relation to workplace harassment, child protection, racial and gender equity.  
• Demonstrated intercultural competency and ability to navigate cross-cultural conflict.  
• Confidence and assertiveness to challenge more experienced and senior colleagues when necessary. 
• Experience in leading and developing a small teams, such as Case Management Teams.  
• Strong English written and communication skills, including ability to prepare sensitive correspondence, conducting interviews, and leading trainings and presentations. Strong interpersonal skills and the ability to communicate tactfully and sensitively with a wide range of people in a large organization. 
• Comfort with learning new software and technological tools, ability to manage large amounts of data and produce relevant reports.  

Employment eligibility: Legally eligible to work in the U.S. MCC offers of employment are subject to a successful criminal background check(s). 

  

Preferred: 

• SHRM or CPHR certification, or masters in HR, Social Work, Human Rights, International Development, International Relations, Public Administration, or Public Policy 
• Experience in designing and delivering training or workshops to diverse stakeholders 
• Experience developing and working with policies and procedures related to conflict, harassment, and/or prevention of sexual violence and child protection.  
• Experience working in development, emergency response, or fragile state contexts 
• Spanish and/or French fluency 

Anti-oppression commitment: MCC expects all staff to actively participate in an organization culture that focuses on dismantling any barriers based on race, economic inequality or gender-based oppression. This includes an expectation to assess and address any barriers within themselves, within their team(s), and within MCC;  

Safeguarding commitment:  

(All Staff) All MCC Staff are expected to work collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations).

(HR Coordinator) Support management of safeguarding cases and training with MCC teams related to MCC priorities and framework, including prevention of and response to sexual violence and sexual exploitation, child protection, making teams safer places for diversity, trauma, response, self-care and resilience, among other possible topics.  

This job description is designed to be a thorough list of the employee’s responsibilities. It may not be an exhaustive list of duties, particularly for short-term duties that may arise. This Job Description will be reviewed and updated at least annually to ensure recurring and routine duties are included in this job description.  

Key Responsibilities

Specific Tasks and Duties: 

Major Responsibilities:  

• Oversee Investigations and Investigative Processes and Procedures (65%) 
• Systems strengthening, training, monitoring, and reporting (30%) 
• Participation in HR Network (5%) 
   
   

Oversee Investigations  (65%) 

• Ensure all investigations are conducted to the highest quality standard in line with relevant legislation, policies, and procedures and in a trauma-informed manner.  
• Supervision of other Case Management Staff  
• Manage the two Case Management Coordinators, assigning cases for follow up and other project, reporting, or training assignments as needed.  
• Collaborate closely with Safeguarding Committee, focal points, Racial Equity Directors and International Program directors to ensure coordinated efforts between HR policies and processes around case management and other areas of protection and prevention work in program.  
• Provide on-call monitoring for incoming reports one week per month.  
• Review all received reports to relevant HR personnel for follow-up. Provide guidance and clarity on triage steps including:  
• Triaging the level of urgency and assigning an appropriate alert status. Ensuring any immediate safety concerns are addressed in a timely manner.  
• Identifying initial care for individuals involved, including but not limited to medical and psychosocial support.  
• Identifying initial response needed for addressing the concerns.  
• Assigning to appropriate HR staff for continued follow-up, or assigning case to self for relevant follow up.  
• For cases with this role is the lead HR investigator after triage:  
• Using the Case Management Process Guide, respond to all assigned reports of abuse of power. Obtain necessary information to triage the initial complaint using relevant policies and processes. Review for additional safety concerns.  
•  In partner cases, or in cases requiring a manager response, provide follow-up, training, technical advice, support and mentoring and act as the resource person to help source tools, resources and provide any relevant guidance.   
• Organize and lead Case Management Teams (CMTs) for relevant cases.  
• Serve as key interviewer on cases as needed.  
• Ensure proper translation is available for case responses where needed.  
• Ensure appropriate and timely follow-up with all relevant parties, on a need-to-know basis including reporter, subject of concern, and relevant manager and/or Director.  
•  Ensure relevant case data is properly recorded and documented in the Case Management software. Ensure relevant data is added to staff confidential employment records.  
•  Provide trauma-informed support to survivors, including but not limited to access psychosocial support, legal, and medical treatment as needed. Record steps taken in Case Management software.  
•  Support communication with global focal points, managers, and others on a need-to-know basis, ensuring confidentiality is maintained.  
• Document lessons learned from each situation to support system-wide improvements based on learnings from cases 
• Ensuring that the US and Canadian HR Directors are kept updated on any challenging or risky cases.  
• Maintaining high quality and confidential records, files, and logs of all assigned cases. 

Systems strengthening, training, monitoring, and reporting (30%) 

• In collaboration with the Case Management Coordinators,  
• Review, adapt and implement existing tools and procedures at MCC related to abuses of power and case management.  
• Develop and tailor tools, resources and procedures related to abuses of power and case management.  

• In collaboration with the US Training and Development Specialist, develop and/or tailor and facilitate abuse of power training modules for use at MCC’s in the US and International Program, including for orientations, manager training, staff and board training events. 
• Ensure regular auditing of Case Management data to ensure all relevant information is collected for reporting.  
• Ensure development of appropriate reporting on Case Management work for relevant parties is including HR Directors, boards, and the Safeguarding Steering Committee.  
• Oversee maintenance of Case Management Software and serve as primary contact for the Vendor Contract.  
• Develop and provide accountability reports for Boards, Steering Committees, Executive Leadership and others as directed by HR Directors.  
• Review lessons learned from all cases, sharing recommendations for additional preventative measures with the appropriate staff and committees.  

HR Network Participation (5%) 

• Participate in regular staff meetings, including National Level HR team meetings and Global HR Network Meetings.  
•  Participate in safeguarding standing committee and other working groups as assigned.  
• Other duties as assigned on a temporary basis.

Supervision: 2 Case Management Specialists (one in Canada and one the US) 

Travel expectations: Travel up to 30 nights away per year primarily within the US, Canada, or Internationally.  

Physical Activity/Demands:  

• ​​Occasionally​ascending or descending stairs/ladders or the like.  
• ​​Constantly​ remaining in a stationary position, often standing or sitting for prolonged periods of time.  
• ​​Occasionally​ moving about to accomplish tasks or move from one worksite to another.  
• ​​Occasionally​ light work that includes moving objects up to 20 pounds.  
• ​​Constantly​ repeating motions that may include the wrists, hands and/or fingers.  
• ​​Constantly​ assessing the accuracy, neatness and thoroughness of work assigned. 

Environment Conditions: This position is not regularly exposed to adverse environmental conditions. 

Start Date07 Apr, 2025

Salary DetailsBase salary: $74,703.58. Starting salary may be adjusted up to $83,003.97 based on previous experience for employees in the US. For Canadian salary please inquire directly.

BenefitsUS Benefits: Medical, dental and vision, 23 days paid vacation, sick time and 10 holidays/year. Life insurance provided, as well as long and short term disability coverage. The retirement plan, with MCC contribution of 7%, begins after six months of employment.

Canada Benefits: MCC Canada (MCCC) has a Group Benefit plan which is paid by MCCC, it includes; Supplemental Medical/Dental/Vision, Employee Life Insurance, AD&D, global medical assistance, RRSP contribution match, Employee Accidental Death, Dismemberment and Specific Loss, and Dependent Life Insurance. Long Term Disability is employee paid. Critical Life Insurance is available at employee discretion and employee paid.  These benefits are effective on your first day of employment with MCC Canada.

Additional Information

End Result:  
• MCC has clear and consistent policies, procedures, and reporting and trauma-informed response mechanisms around investigations for safeguarding and other forms of abuse of power.  
• MCC staff demonstrate a clear understanding of MCC’s safeguarding policies by: 

• Following MCC’s abuse of power procedures, including incorporation of clear and accessible complaints mechanisms for use by project participants and community members, 
• Taking proactive steps to prevent abuses of power from happening by MCC program and partner staff.  
• MCC has well-communicated and robust procedures for reporting, managing, and investigating complaints along with vetted and appropriate support for all parties involved. 
• Increased levels of trust in the case management process and reduced fear of retaliation.   

Apply Here

• $50 - $55 hourly

• Contract to Hire

• Remote

• Job ID: 77842

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Creative Operations Manager for a Beauty & Skincare Brand!

The contract to hire opportunity is fully remote, working EST hours. 

Creative Operations Manager Responsibilities: 

• Manage creative project development and production process
• Manage the output of a team of internal and contract talent
• Work with external digital agencies and photographers to capture and produce eCommerce and Marketing content.

Creative Operations Manager Requirements: 

• Operational Creative Service experience
• MUST have InDesign and Photoshop expertise.
• MUST have brand side eCommerce experience with a solid grasp of the intricacies of that process.
• MUST have experience in Beauty, Skincare, or Retail Fashion.
• MUST have experience with catalogue marketing, print, digital, packaging and eCommerce production.

Perks & Benefits: 

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this Creative Operations Manager opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Accepting application through April 30th, 2025.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.

Apply

The Website Content and Translation Specialist supports MCC’s Digital Communications Team by developing website content and ensuring a multilingual user experience. This role is responsible for translating website content from English to French and Spanish, overseeing a system that combines machine translation with human review to ensure accuracy. The specialist collaborates with the team to enhance MCC’s online presence and accessibility for a diverse audience. 

The Website Content and Translation Specialist is part of the MCC Digital Communications Team which is part of the MCC Canada Development, Marketing and Communications (DMC), and MCC U.S. Communications and Donor Relations (CDR) departments. This position assists the Website Coordinator with the development of website content and is responsible for translating website content from English to French and Spanish. This position will assist with the creating, implementation and oversight of a system that will enable MCC to provide a multilingual website experience. This approach will include a combination of automatic machine translation with human review and editing to ensure accurate translation prior to content being published. This position will play a key role in enhancing our online presence and reaching a more diverse audience. 

To apply:
Please upload a cover letter and a resume as one document to the MCC system.

Job DetailsSalaried Employee -Full Time at 1 FTE

QualificationsThis position is available on a salaried basis. Only those candidates who are legally eligible to work in Canada or the U.S. should apply. A police record check will be done.

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Essential 

• Post-secondary degree in communications, marketing, translation or equivalent experience. 
• 2-3 years of written translation experience 
• 2-3 years of experience writing for digital communications.  
• Must have exceptional written skills in English, French and Spanish. Canadian French and Latin American Spanish preferred. Strong translation and editing skills in all three languages are essential. 
• Proficiency in translation tools and software. 
• Keen eye for detail and accuracy. 
• Familiarity with basic Search Engine Optimization (SEO) principles and techniques 
• Tactful and perceptive relationship skills, and good judgment to engage in communication with constituents, co-workers and others. 
• Understanding of the importance of WCAG accessibility guidelines 
• The capacity to network over distance and work effectively within a decentralized team. 

Preferred 

• Proficiency working with content in content management systems (CMS) such as WordPress, Drupal or Joomla. 
• Experience working with advanced webpage editing and laying out complex information in an easy to follow and digest format. 
• Familiarity with industry standard translation software such as DeepL, Déjà Vu, and memoQ is an asset. 
• Familiarity with writing style guides such as CP style or AP style. 
• Understanding of MCC audiences in Canada and the U.S. is an asset. 
• Understanding of and appreciation for MCC structure, program and goals is an asset. 

Key ResponsibilitiesMajor Responsibilities: 

• 20% - Content creation & adaptation 
• 75% - Translate website content between English, French and Spanish 
• 5% - Keep up to date on trends and changes in digital communications 

- Ensure that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example. 

- Participate in regular staff meetings and team meetings, spending time in devotions and prayer with all in attendance. 

- Model non-violent peacemaking through daily interactions with staff and the public. 

- Participate in a local church and gatherings, being willing to use their gifts within the local faith community. 

Duties 

• Assist with the selection, development and maintenance of website translation tools, systems, processes and workflows:
  • Together with other members of the Digital Communications Team and the Translation Working Group, assist in establishing and maintaining digital content strategies and style guides for website translation that support MCC communications strategies. 
  • Assist other members of the Digital Communications Team in selecting, implementing and maintaining appropriate tools and functionality on the website to aid in content translation such as machine translation software. 
  • Audit website functionality to identify areas where translation is not working effectively or opportunities to improve the multilingual capacity of the website. 
  • Help to develop processes and workflows to optimize the translation of website content as it is created to reduce the time required to publish multilingual content. 
• Translate website content and ensure that all content and functionality on the MCC website is available in English, French and Spanish and is consistent with MCC’s voice and style guides.
  • In collaboration with various networks, help to review and prioritize content from the website that has not been translated to build a plan and timeline to provide all website content in English, French and Spanish. 
  • Continually audit website looking for content that has not been translated, errors or inconsistencies in translation and opportunities to improve the multilingual capacity of the website. 
  • Work with other staff such as graphic designers to work on multilingual versions of materials such as website graphics and PDF files, or development staff to translate content such as static content, error messages, forms and email text. 
  • Manage the translation workflow and translate new or modified content to ensure all content being uploaded to the website is available in all required languages. 
  • Assist with SEO strategies and optimizing translated content for search engines. 
• Provide translation support MCC staff working with content on the MCC website.
  • Participate as an active member of the Translation Working Group helping to shape translation policies, processes and best practices for all of MCC. 
  • Work with MCC staff and other stakeholders to identify new content or content edits that they are working on to ensure the content can be accurately translated. 
  • Provide ongoing support and training to MCC staff on questions and changes about digital content best practices, style guides, industry standards and legislation related to website translation. 
• Assist the Website Coordinator with the creation and maintenance of website content as required.
  • Assist the Website Coordinator by proactively reviewing and identifying website content that is out of date, has SEO or accessibility issues, or that otherwise needs to be reviewed and updated. 
  • Work with stakeholders to develop new and update existing website content assigned by the Website Coordinator. 
  • Assist others on the DCT with posting and formatting content on the website ensuring that it meets brand and style standards. 
  • Help to ensure accessibility standards are maintained across MCC’s websites. 
• Miscellaneous duties as part of the Digital Communications Team
  • Participate as part of the Digital Communications Team providing insight and advice into conversations and projects related to digital communications across platforms. 
  • Travel a few times a year (up to 10% of time) within Canada and the U.S. to participate in in-person meetings. 
  • Keep up to date with industry trends, best practices and emerging technologies related to website management and translation. 
  • Other duties as assigned. 

 Contact/Relationships:

•  This position works as part of MCC’s Digital Communications Team as part of both the MCC Canada Donor Relations, Marketing and Communications (DMC), and MCC U.S. Communications and Donor Relations (CDR) departments. The Website Content and Translation Specialist will also participate as part of the Translation Working Group helping to shape translation policies, processes and best practices for the whole MCC system to help increase MCC’s language capability. This position will be required to work with and provide support for staff in the Canada and U.S. national offices, provincial and U.S. regional offices and international offices. This position may be required to occasionally interact directly with website visitors, donors and constituents. On occasion this position will be required to work with freelancers and consultants. 

Supervision:

•  No supervision responsibilities

Complexity/Competencies:

• Advocate for digital audiences and digital multilingual best practices.
• Balance content, priorities and work demands between Canada and the U.S.
• Participate as part of the content production teams in both Canada and the U.S. - adapting content to digital platforms and producing new digital content as needed, informed by team processes and taking editorial leadership from the Website Coordinator (on behalf of both MCC Canada DMC and MCC U.S. CDR).
• Work within all established standards and protocols for preparation, editing and vetting of translations and editorial content.
• Required to work flexible hours outside of normal working hours to support systems or emergency responses when needed.
• Thoroughness and attention to detail are critical.

Independent Action:

• Complete projects with minimal supervision.
• Help identify and prioritize areas of concern or opportunities, keeping the needs of our audience as our highest priority.
• Juggle multiple projects while being flexible to adjust to urgent needs as they come up.
• Review the content, structure and functionality of the website identifying areas that need to be removed, updated or improved.
• Keep up to date with changes in the tools used, industry best practices and trends providing updates to leadership and training for staff working with websites.

Initiative and Ingenuity:

• Through review, analysis and experimentation identify areas of content, structure or functionality that need to be updated to improve user experience, especially for multilingual website visitors.
• Proactively identify existing content produced by communicators and others within MCC, worker blogs or other sources to be repurposed as well as new content that should be created to connect with priorities and foci, current issues, world events, disaster responses and constituent interests.
• Develop, review and manage MCC’s digital content style guides, processes and workflows for content translation, working with others in Digital Communications to ensure that guides are kept up-to-date and evolve appropriately with industry best practices and standards.

Communication/Interpersonal Skills:

• Professional information-gathering, writing and communications skills and the ability to choose photos and multimedia to enrich storytelling.
• Work closely with MCC stakeholders to understand their needs for website content and to find appropriate mediums and content to connect stakeholder needs with website audiences.
• Communicate clearly with MCC staff with the ability to explain and train staff on complex processes, tools and standards.
• Understand when and how to balance literal translation with intended meaning while also adapting to MCC’s content voice and style guides.

Mental/Physical/Visual Demand:

• Ability to manage periods of stress, because of the complexity of the organization, and the nature of the large number and sometimes contradictory demands on one’s time.
• Work within established content-vetting and editorial expectations shared by MCC Canada and MCC U.S.
• Ability to work flexible hours as required.
• Will be required to work for long periods of time in front of a computer.

End Result:
MCC’s websites are a vibrant and effective tool for engaging our French and Spanish supporters with the work of MCC. Websites will engage new and existing supporters, and clearly communicate the work of MCC and invite readers to participate actively in MCC.

ChallengesDiverse group of stakeholders;Location requires digital communication;Occasional evening and weekend work

Start Date05 May, 2025 - Yes

Salary DetailsBase salary: $59,569. Salary is indicated in Canadian funds and can be adjusted to reflect USD upon hire.

BenefitsCanada Benefits: MCC Canada (MCCC) has a Group Benefit plan which is paid by MCCC, it includes; Supplemental Medical/Dental/Vision, Employee Life Insurance, AD&D, global medical assistance, RRSP contribution match, Employee Accidental Death, Dismemberment and Specific Loss, and Dependent Life Insurance. Long Term Disability is employee paid. Critical Life Insurance is available at employee discretion and employee paid.  These benefits are effective on your first day of employment with MCC Canada.

USA Benefits: Medical, dental and vision, 23 days paid vacation, sick time and 10 holidays/year. Life insurance provided, as well as long and short term disability coverage. The retirement plan, with MCC contribution of 7%, begins after six months of employment.

Apply Here

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The Senior ABM Manager will be responsible for developing and executing targeted marketing strategies that drive engagement, pipeline growth, and revenue within both key strategic prospect accounts and client accounts, with a strong focus on Benevity’s Strategic client accounts. This role focuses on creating personalized marketing campaigns aligned with the unique needs of high-value clients and prospects, including 1:1 and 1:few campaigns. The Senior ABM Manager will work closely with sales, client success, demand generation managers, and product marketing teams to identify key accounts, develop tailored marketing plans, and deliver impactful campaigns that support business objectives.

What you’ll do:

Strategic Account Marketing Strategy & Execution:

• Develop and execute strategic marketing strategies that focus on personalized 1:1 and 1:Few campaigns for high-value accounts and the Strategic client accounts, supporting pipeline generation and revenue growth
• Collaborate with sales, client success, and product marketing teams to identify target accounts and create customized marketing plans aligned with specific needs and goals
• Use insights and data to refine marketing strategies, ensuring alignment with account goals and pipeline targets

Account Engagement & Relationship Building:

• Create tailored marketing campaigns for specific accounts, addressing their unique challenges and opportunities with personalized content, messaging, and solutions
• Execute 1:1 campaigns for top-tier accounts and the Strategic accounts, along with 1:Few campaigns for segmented clusters of clients or prospects, to drive deeper engagement
• Partner with sales and client success teams to engage decision-makers within target accounts through multichannel marketing efforts, including email, direct mail, digital advertising, and eventsLeverage account insights to build meaningful relationships and strengthen the partnership between Benevity and key clients or prospects

Collaboration with Sales, Client Success, & Marketing Teams:

• Work closely with sales and client success teams to align marketing strategies with account planning, ensuring a cohesive approach to engaging key accounts and Strategic accounts
• Collaborate with product marketing and demand generation teams to develop account-specific content and messaging that speaks directly to the needs of high-value prospects and clients
• Partner with creative and content teams to design impactful, visually engaging campaigns that resonate with target accounts

Campaign Management & Optimization:

• Oversee the planning, execution, and optimization of 1:1 and 1:Few campaigns, with a special focus on Benevity’s Strategic account, ensuring alignment with key business objectives
• Utilize marketing technology and data analytics to track and optimize campaign performance, making data-driven adjustments to improve outcomes
• Monitor key performance indicators (KPIs) such as account engagement, pipeline growth, and revenue generation, providing regular reports to senior leadership

Personalization & Content Development:

• Develop personalized content and messaging for each account or cluster of accounts, ensuring that marketing materials are tailored to address specific challenges, goals, and business opportunities, especially for the Strategic account
• Collaborate with internal teams to create case studies, whitepapers, webinars, and other content that adds value for target accounts and clients
• Ensure that all content is consistent with the overall brand voice and positioning while being uniquely customized for each account

Measurement & Reporting:

• Track and report on campaign performance, providing insights into account engagement, pipeline contribution, and ROI
• Present campaign performance and actionable insights to sales, client success, and marketing leadership, using data to inform future strategies
• Continuously optimize efforts based on data and feedback from sales and client success teams, as well as key accounts and the Strategic account

Marketing Tools & Technology:

• Utilize account-based marketing platforms, CRM systems, and marketing automation tools to manage and execute campaigns
• Leverage data from these tools to inform decision-making and track account engagement across all marketing touchpoints
• Stay up to date on the latest tools, technologies, and best practices to drive innovation and improve campaign performance

What you’ll bring:

Education and Experience:

• 8+ years of experience in B2B marketing, with a focus on strategic account marketing, client marketing, or demand generation
• Proven success in developing and executing 1:1 and 1:Few campaigns that drive account engagement and revenue growth
• Experience working closely with sales and client success teams to align marketing strategies with account planning and pipeline goals

Skills and Knowledge:

• Strong understanding of strategic account marketing principles, including personalization, multi-channel marketing, and content development
• Analytical mindset with the ability to use data and insights to optimize campaigns and report on performance

Personal Attributes:

• Strong project management skills with the ability to manage multiple campaigns and priorities simultaneously
• Detail-oriented and highly organized, with a focus on delivering high-quality, personalized marketing experiences
• Passionate about driving business results and building meaningful relationships with key accounts and clients, particularly the Strategic accounts

Key Metrics:

• Pipeline Growth: Responsible for driving marketing-sourced pipeline through strategic campaigns, especially for the Strategic accounts
• Revenue Contribution: Accountable for generating revenue by executing campaigns that support upsell, cross-sell, and expansion efforts
• Account Engagement: Measure and optimize engagement through targeted marketing efforts, ensuring high-value accounts are consistently engaged
• ROI of Campaigns: Track and report on the return on investment of marketing efforts, adjusting strategies to ensure maximum impact
• Marketing-Sourced Opportunities: Create and report on opportunities sourced through marketing efforts, focusing on new and existing client growth

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Apply Here

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. To date we have provided $31B in financial impact to non-profits and causes in over 160 countries. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

As a Senior Product Manager you will help advance the Financial Engine that enables some of the world’s leading companies to engage their employees and customers to find purpose while doing good in the world.  Our product portfolio consists of Employee and Customer Engagement platforms, Corporate Granting solutions, and Cause/Charity engagement experiences which are all backed by scalable technology investments across Data, Financial Services, and Technology Enablers.  We will be adding new teammates across the full portfolio and welcome experienced candidates from diverse backgrounds.

What you’ll do:

• Deliver a state-of-the-art financial engine that fosters innovation and enables Benevity to introduce its next generation of innovative and purpose-driven products. 
• Define product vision and strategy based on a creative understanding of our stakeholders and client needs
• Manage your portfolio products throughout the product lifecycle – understanding market requirements, establishing feature / function value and prioritizing those accordingly
• Co-create with your triad of design and engineering partners to deliver successful products
• Collaborate with all stakeholder groups to ensure that our clients remain raving fans of Benevity
• Engage and interact with key clients, causes and users to understand their problems and convert those into new opportunities
• Leverage your discovery, experimentation, and analytical skills to bring impactful and measurable features to the market
• Be passionate about the product and about impeccable execution
• Become an authority on your product, representing it to the highest standards both inside and outside of Benevity
• Serve as a thought leader and trusted advisor among peers, providing valuable insights and fostering open communication 
• Contribute to the professional development of others by offering coaching and opportunities for growth

What you’ll bring:

• 5+ years of progressively more senior product management experience, ideally in the SaaS, Payments or Global Money Movement.
• Experience leading product teams focused on one or more of the following in:
  • International money movement, and related regulatory and compliance needs 
  • Invoicing and payment processing solutions 
  • Platform services and APIs
  • Prior product management experience in a technical environment is an asset.
  • Worked in a team environment...and listened, learned and participated
  • You can find your way around an Agile development process
  • Experience working with remote teams is a plus; some travel may be required in the future

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine. 

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Apply Here

$224,000—$300,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make:

You will be part of the team responsible for product roadmaps and launches at Airbnb. You will drive specific products and features and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept through release. You will work cross-functionally to ensure a consistent product voice across all the products being developed at Airbnb.

As a Product Manager at Airbnb,  you’ll be part of the team expanding our offerings for guests and hosts that contribute to growing a new area of the business.  This is an exciting opportunity to shape the future of travel and leave a lasting impact on how the world explores and connects.

A Typical Day: 

• Develop and maintain a product vision, strategy, and roadmap. 
• Develop a public facing messaging and narrative.
• Lead cross-functional groups to deliver on the team’s mission.
• Align product teams and cross functional partners. 
• Build deep expertise on the subject matter through user research, marketplace data, and an understanding of the competitive landscape.
• Synthesize feedback and translate it into product features.  
• Define goals and success with clearly measurable objectives and key results for your area.
• Implement best-in-class product development and management practices.
• Efficiently execute to ship products and deliver impact for our business and users.
• Communicate concisely and influence outcomes.

Your Expertise:

• 10+ years of product marketing and product management experience required.
• Experience creating product messaging and delivering to customers and the media.
• Demonstrated inbound and subject matter expertise.
• Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life. 
• Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform.
• Demonstrated track record of product leadership in a cross functional environment. 
• Built and scaled global consumer products and ecosystems that people love.
• Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment
• Experience working on consumer products that drives significant revenue.
• A strong ability to effectively use data and perform business analysis to support product strategy/decisions.
• Excited to drive execution across teams in a fast-paced environment.
• Enjoys doing individual contributor product management work and staying in the details.

Your Location:

We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Pay Range

$224,000—$300,000 USD

Apply Now

(Remote)

Job Type: Contract

Compensation Range: $40 - 50 per hour

We are searching for an outstanding Marketing Automation Specialist to manage multiple Marketing Automation and Cloud implementations on our Digital Marketing Agency team. He/She must have experience and certification working with top Marketing Automation platforms including Salesforce Exact Target and Pardot, Marketo, Adobe, etc. We are seeking candidates who are SalesForce Marketing Cloud certified and who possess a range of Marketing Automation skills encompassing Email Marketing engagements and PM execution experience deploying Enterprise client MAP initiatives. Experience in End-End Omnichannel and Demand Generation models that incorporate Marketing Automation solutions as centralized foundation desired.

Responsibilities

• Configure and implement marketing automation schemas, workflows, and campaigns for clients
• Ensure deployment and operational success of enterprise clients
• Design and implement MAP architectures, demand generation models, and customer journeys
• Collaborate with cross-functional teams, including campaign strategists, business analysts, and project managers
• Configure and deploy customer journey maps, automation schemas, and other marketing automation assets
• Develop MAP taxonomies, folder structures, and functional models
• Troubleshoot issues with marketing automation and marketing cloud initiatives

Qualifications

• 4+ years of experience in a technical configuration role on marketing automation platform implementations
• 1+ year of experience with SF Marketing Cloud implementation
• Knowledge of HTML5, UX/UI design principles, and relational database systems (e.g., MySQL, MSSQL, Oracle)
• Experience working with ESP and marketing automation platforms (e.g., Salesforce Marketing Cloud, Pardot, Oracle Eloqua, Marketo, Adobe)
• Strong preference for Salesforce Marketing Cloud certification
• BS in computer science or a related field, or significant equivalent experience

Skills

• Experience with relational database systems and SQL
• Knowledge of marketing automation platforms and ESPs
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills

Equal Opportunity Employer

We welcome people of all abilities and are committed to ensuring that our hiring and interview process meets the needs of all applicants.

Application Information

Meet Benevity

The world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

We’re looking for a passionate Account Executive to build lasting, mutually beneficial client relationships. The ideal candidate is highly motivated to exceed sales targets, forecasts, and KPIs, with a knack for storytelling and delivering compelling pitches. You thrive in engaging with both individual contributors and C-suite leaders.

In this role, you'll drive sales of Benevity’s solutions by leading pipeline generation, account mapping, and strategic planning. You'll also orchestrate the resources needed to win opportunities and ensure a seamless, positive client experience.

What You’ll Do:

• Sell Benevity by acquiring new enterprise clients and exceeding sales goals
• Own the sales cycle from lead generation to close, fostering relationships and using a consultative approach to guide clients through the buying process
• Provide consultative selling by understanding client needs, offering tailored solutions, and acting as a trusted market expert
• Stay goal-focused with the drive to consistently meet or exceed quarterly and annual sales quotas
• Engage C-suite leaders, building a network of sponsors within client organizations
• Execute with discipline, leveraging MEDDIC for accurate forecasting, pipeline management, and opportunity tracking
• Problem-solve by identifying ways to enhance our business, products, and client programs
• Collaborate with Client Services to ensure a seamless transition from sales to implementation

What you’ll bring:

• 6+ years of sales experience, with a strong track record in enterprise sales and pre-existing relationships with large corporations
• Proven success in pipeline management, opportunity execution (MEDDIC), and exceeding quotas—President’s Club achievement is a plus
• Storytelling and presentation skills, with the ability to connect technology to long-term client goals
• Ability to manage 20+ high-priority opportunities while continuously building new relationships
• Passion for impact, helping organizations and nonprofits drive change through technology
• Adaptability and innovation, thriving in a fast-paced, high-growth environment
• A winning mindset, combining confidence, humility, humor, and a strong internal drive to succeed

Discover your purpose at work

We are not employees, we are Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

The diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space.

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our Black Employee Network making space for us to have difficult conversations to our Pride events and the exceptional diversity on our leadership and tech teams.

We strive to build a strong culture of belonging so that every Benevity-ite feels included and can thrive as their authentic selves — in a place where everyone has an equitable opportunity to shine!

Apply Here

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

We are actively searching for a Salesforce Administrator to join our passionate and growing  Revenue Systems Team . The Revenue Systems team is part of Revenue Operations and is the heart of Benevity’s revenue engine, ensuring that our go-to-market functions are supported with the right tools, insights, and processes while providing the data and analytics that will power the next step of Benevity’s evolution. We are constantly pushing the boundaries necessary for us to scale, and we need your help getting there. We’ve hired some of the most talented, passionate and caring individuals and this role is all about keeping our revenue engine in high gear. We are looking for someone that is able to critically think, is organized and has passion for following up to make sure things get done in the most experience friendly way possible . Not only that but creating meaningful and memorable experiences for the team with fun and humour is key too!

If you are within commuting distance of one of our hubs (located in Calgary, Vancouver, or Toronto), note there is an expectation of spending at least 50% of the time in office.

What You'll Do

• Manage Salesforce users, public groups, profiles, permission sets, and other administrative responsibilities
• Work with business partners to develop reports and dashboards
• Provide end-user support through support tickets, training, and documentation
• Perform testing of system enhancements within a test environment and other quality assurance tasks
• Work with Subject Matter Expert(s), Business Analyst(s) and/or Project Lead(s) to validate, understand, design and implement solutions that satisfy requirements in Salesforce
• Design and develop robust Salesforce solutions, leveraging Salesforce declarative (Creating Fields, Objects, Actions, Sharing Rules, Profiles, Permission sets, Processes, Flows, Workflows, Validation Rules etc.), or programmatic tools to support quote templates, email templates, SF UI related items, etc (Visualforce, Lightning, HTML/CSS)
• Keep up-to-date with the latest features and develop an understanding on how to technically enable and implement these features across all tools listed above
• Maintain and configure managed packages to support business needs and manage integrations
• Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
• Develop an understanding of Benevity’s business processes and how they interact with our product & Salesforce-related application ecosystem
• Write and translate user stories or business requirements into systematic solutions across all the tools listed above
• Manage day-to-day admin requests from the Sales, Marketing & Customer Success teams
• Manage monthly data inserts and ad hoc bulk load requests
• Follow best practices and recommend solutions to stakeholders
• Participate in daily stand-ups talking through challenges, sprint review demonstrating configured or developed solution and backlog grooming ceremonies
• Work with tools such as Confluence, Jira and Asana to systematically manage work and project communication
• Will be required to configure and troubleshoot aspects of Salesforce CPQ like Advanced Approvals, Products Rules, Price Rules, Quote Template as the Revenue Systems supporting the entire lead to cash space

What You'll Bring

• Bachelor’s degree in computer science or equivalent
• Ample knowledge of Salesforce core functionality and limitations
• Experience working with SOQL, Visualforce, and Lightning components
• Experience with Salesforce declarative programming tools such as Process Builder and Flow Builder/Cloud Flow Designer
• Experience working with data migration and import tools such as Data Loader and Data Import Wizard or Jetstream
• Hands on experience with Flows and Process builder, ability to articulate on bulk triggers
• At least one of the following Salesforce certifications: Administrator, Advanced Administrator
• Ability to manage several ongoing customization projects from end-to-end, including gathering requirements, solution design and development, and finally working with stakeholders to roll out the solution to their teams
• Highly developed interpersonal and written/spoken communication skills to effectively lead and work with cross-functional teams, primarily Sales, Demand Generation, Client Success, Revenue Operations, and Finance
• Proven experience building effective CRM-based solutions
• Be a motivated self-starter that is independent, and a team player focused on excellence
• Comfortable in a hybrid Agile, Scrum and Waterfall settings
• Have a general understanding of the Software Development Life Cycle (SDLC) process

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine. 

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Apply Here