We are seeking a dedicated and detail-oriented Call Center Representative to join our team. In this role, you will be our client’s first point of contact, providing exceptional customer service and support. You will utilize your knowledge of medical terminology and office procedures to assist callers effectively. The ideal candidate will possess strong communication skills and the ability to analyze information quickly, ensuring a positive experience for every caller.

Duties

• Answer incoming calls promptly and professionally, demonstrating excellent phone etiquette.
• Provide accurate information regarding services, appointments, and medical inquiries using your understanding of medical terminology.
• Assist with data entry tasks, ensuring all client information is recorded accurately in the system.
• Communicate effectively with clients to understand their needs and provide appropriate solutions.
• Analyze customer issues and escalate them as necessary to ensure timely resolution.
• Maintain a high level of customer service by being courteous and attentive to caller concerns.
• Support multilingual clients by assisting in their preferred language when applicable.
• Collaborate with other team members to improve processes and enhance customer satisfaction.

Requirements

• Previous experience in a call center or customer service role is preferred.
• Familiarity with medical office procedures and terminology is highly desirable.
• Strong verbal communication skills in English; bilingual or multilingual abilities are a plus.
• Ability to analyze information quickly and accurately while maintaining attention to detail.
• Proficient in data entry with a strong focus on accuracy.
• Excellent interpersonal skills with the ability to build rapport with clients over the phone.
• A commitment to providing outstanding customer service in a fast-paced environment.

Join our team as a Call Center Representative where you can make a meaningful impact while developing your career in a supportive environment!

Job Type: Full-time

Pay: $17.56 – $18.80 per hour

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift

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