We are seeking a highly skilled and customer-focused Chat Agent to join our team. As a Chat Agent, you will be responsible for providing exceptional customer service to our clients through live chat and messaging platforms. If you have excellent communication skills, a strong work ethic, and a passion for delivering top-notch customer experiences, we encourage you to apply.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms in a timely and professional manner
• Provide accurate and helpful information to customers, addressing their concerns and resolving their issues
• Utilize knowledge base articles, FAQs, and other resources to provide informed and personalized support
• Escalate complex issues to senior support agents or other teams as necessary
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Participate in ongoing training and quality assurance initiatives to continuously improve chat support skills and knowledge
• Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 1-2 years of experience in customer-facing role, preferably in a chat or call center environment
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong technical skills, including proficiency in chat platforms, CRM software, and other tools
• Ability to work a variety of shifts, including evenings, weekends, and holidays

Nice to Have

• Experience with chatbots, AI-powered chat tools, or other emerging technologies
• Knowledge of customer service software, such as Zendesk, Freshdesk, or Salesforce
• Certification in customer service, such as ICMI or HDI

What We Offer

• Competitive hourly rate
• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Collaborative, dynamic work environment

Job Type: Full-time

Pay: $18.11 – $19.25 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

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