Job description

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will utilize your communication skills to address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate should be comfortable working in a fast-paced environment and possess strong problem-solving abilities.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
• Resolve customer complaints and concerns in a fair and courteous manner
• Provide accurate information about products and services to customers
• Troubleshoot and resolve technical issues with customer accounts or orders
• Process returns, exchanges, and refunds per company policies
• Escalate complex customer issues to senior representatives or management as needed

Skills and Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution skills
• Ability to work in a fast-paced, dynamic environment
• Proficient in customer relationship management (CRM) software and other customer service tools
• High school diploma or equivalent required; college degree preferred

Working Conditions

• Work from home or office environment
• Availability to work varying shifts, including evenings, weekends, and holidays
• Reliable internet connection and necessary computer equipment (if working from home)

Job Type: Full-time

Pay: $17.23 – $19.19 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance

Shift:

• Day shift

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