Remote
Posted 1 month ago

Benefits: PTO, Personal Healthcare, Dental & Vision. Bonus: Yes.

Perks: Employee Discount

Location: Remote, Hybrid, or In-Person. You choose! We are located in Wilmington, DE.

Who is Hatching Time?

Hatching Time is a leader in the at-home, backyard poultry equipment market and the 2nd fastest-growing retailer in America, according to Inc Magazine.

Located in Wilmington, Delaware, Hatching Time sells equipment for one of the fastest growing hobbies: backyard chickens!

Our customers are small farmers along with modern and urban homesteaders who love sustainable practices and knowing where their food comes from. Our customers raise chickens, game birds and water fowl as pets and sources of meat and eggs.

Who is perfect for this job?

Someone who can lead, develop and grow a team. You must be passionate about poultry and be very organized. Part of the job will be documenting protocols and procedures to ensure the smooth onboarding of new hires. You must be able to learn technical skills within Zendesk for setting up call routing, macros and small automations.

GOAL: Create protocols and procedures around the department while managing performance and growing the team. You will use Zendesk to measure KPIs and handle escalated cases.

Apply Here

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