Metabolic Research Center (MRC) is a leader in personalized weight loss and wellness solutions, offering a combination of brick-and-mortar coaching, virtual support, medical programs, and an expanding e-commerce presence. Our goal is to deliver high-quality supplements, health products, and weight loss solutions through our digital storefront while integrating our online and offline customer experiences seamlessly.

To support this growth, we seek an E-Commerce Web Store Manager who will oversee inventory management, technology infrastructure, marketing strategy, and sales performance to drive online revenue growth.

About the Role

The Digital Commerce Manager is responsible for managing all aspects of MRC’s website and online store, ensuring optimal functionality, seamless customer experience, and revenue growth. This role is ideal for a generalist with expertise in technology management, inventory control, digital marketing, and performance optimization.

The manager will collaborate with operations, marketing, IT, and fulfillment teams to ensure the website and e-commerce platforms meet business goals and delivers a premium prospective client and digital commerce shopping experience.

Key Responsibilities

1. E-Commerce Platform & Technology Management

• Manage and optimize the e-commerce website (currently custom platform) to ensure seamless user experience.
• Oversee the integration of CRM, POS, inventory, and fulfillment systems.
• Identify and implement new technologies, automation, and AI-driven tools to enhance the online shopping experience.
• Ensure website uptime, speed, mobile responsiveness, and security compliance.

2. Inventory & Supply Chain Management

• Monitor and manage inventory levels, stock forecasting, and product availability to prevent shortages or overstock.
• Work with suppliers and fulfillment centers to ensure timely and cost-effective product delivery.
• Analyze sales trends and demand forecasting to optimize stock levels.

3. Digital Marketing & Growth Strategy

• Develop and execute data-driven marketing campaigns, including:
• SEO and paid search (Google Ads, Bing Ads)
• Email marketing and automation
• Social media advertising (Facebook, Instagram, TikTok, LinkedIn)
• Affiliate and influencer marketing partnerships
• Optimize product listings, descriptions, and images for conversion rate improvement.
• Use A/B testing and analytics to improve sales funnel performance and customer retention.

4. Sales & Performance Optimization

• Track KPIs and metrics, including conversion rates, customer acquisition cost (CAC), average order value (AOV), and lifetime value (LTV).
• Implement upselling, cross-selling, and bundling strategies to increase revenue.
• Optimize customer journey, checkout process, and abandoned cart recovery strategies.

5. Customer Experience & Retention

• Enhance customer engagement strategies, including chat support, loyalty programs, and personalized promotions.
• Work with the customer service team to resolve e-commerce-related issues efficiently.
• Monitor and improve customer feedback, reviews, and Net Promoter Scores (NPS).
• Qualifications & Experience
• 3-5+ years of experience in e-commerce management, online retail, or digital marketing.
• Proficiency in e-commerce platforms (currently custom/possible move to Shopify or the like in the future).
• Experience with Google Analytics, SEO tools, and marketing automation platforms.
• Strong knowledge of inventory and supply chain management best practices.
• Experience in developing and executing e-commerce marketing campaigns.
• Familiarity with social media advertising, email marketing, and conversion rate optimization (CRO).
• Strong analytical and problem-solving skills with experience in KPIs and performance tracking.

Compensation & Benefits

• Salary Range: $70,000 – $100,000 (depending on experience and skills).
• Health, wellness, and medical benefits.

Benefits & Perks

• 401(k)
• Health, Dental, & Vision Insurance
• Life Insurance
• Paid Time Off
• Employee Discounts

Qualifications

• 3-5+ years of experience in e-commerce management, online retail, or digital marketing.
• Proficiency in e-commerce platforms (currently custom/possible move to Shopify or the like in the future).
• Experience with Google Analytics, SEO tools, and marketing automation platforms.
• Strong knowledge of inventory and supply chain management best practices.
• Experience in developing and executing e-commerce marketing campaigns.
• Familiarity with social media advertising, email marketing, and conversion rate optimization (CRO).
• Strong analytical and problem-solving skills with experience in KPIs and performance tracking.

If you are looking for more than just a job—if you want a career with purpose in an organization that values excellence, innovation, and teamwork—apply today!

Ready to make an impact? Submit your resume now!

Job Type: Full-time

Pay: $70,000.00 – $100,000.00 per year

Apply Here