• Full time
• Freelance
• Remote

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Description

InnerCamp is looking for a Junior Customer Service Representative to join our team. The Junior Customer Service Representative is responsible for customer communication (email, chats, phone, video-conferences), providing excellent customer service, keeping our customer-related database updated, maintaining customer master files, keeping records of all customer interactions according to the company’s internal policies, etc.

This role is best suited for candidates who are at the very beginning of their careers, are looking for a career in Customer Service, love working and interacting with people, and they are planning on pursuing a lengthy career in the Customer Service field, at InnerCamp.

We are looking for an enthusiast, dedicated, intelligent, hard-working, honest and positive person to start a long-term journey with InnerCamp.

Skills and Qualifications

• Bachelor’s degree in social sciences / Business Administration or a related field
• No experience or less than 1 year of working experience.
• Computer literate.
• Fluent in English.
• Excellent communication skills.
• Attention to detail.
• Analytical skills.
• You are a people person.
• Enthusiasm – Exhibit passion and excitement over work, a can-do attitude.
• Kindness & positive energy are extremely important and a must for all InnerCamp team members. We love to work together, help each other, and help our dear customers as well. We spread love & smiles every day.😊

What’s in it for you

• You will be a part of an awesome and dedicated international team, that believes in love, kindness, and teamwork.
• Full time & long-term collaboration.
• You can work remotely from anywhere in the world.
• We are open to consider a flexible working schedule according to the needs of this position and your preferences.

Responsibilities:

As a Junior Customer Service representative, you will:

• Interact with customers via email, chat, and phone according to guidelines set out by the company and the Customer Service Manager.
• Keep records of all customer interactions according to the company’s internal policies.
• Attend to the customers on time, with love & care according to the guidelines received from the Customer Service Manager.
• Contribute to the goals of the Customer Service Department and help identify improvement areas.
• Communicate any problems or issues to the Customer Service Manager effectively and in a timely manner, for immediate action and resolution.
• Maintain and create customer master files.
• Update the Knowledge Base
• Contribute to departmental goals and help identify improvement areas.
• Communicate any problems or issues to management for resolution.
• Maintain a positive attitude with the customers and the other team members.