We are seeking a Technical Support Specialist to provide top-tier customer service, technical support, and administrative assistance to our valued clients. This role focuses on managing customer inquiries, troubleshooting issues, and supporting cross-departmental functions. You will work in a highly collaborative and fast-paced virtual environment, playing a pivotal role in ensuring customer satisfaction.

Location:

• Remote

FLSA Classification:

• Non-Exempt

Hourly Wage:

• $20.00

Essential job functions:

• Manage incoming customer requests via designated phone lines and ticketing systems.
• Provide prompt, clear, and professional responses to technical and general inquiries.
• Troubleshoot technical issues related to software usage, account access, and service functionality.
• Escalate complex issues to appropriate teams, ensuring timely follow-up and resolution.
• Coordinate with internal teams to schedule advanced technical assistance as needed.
• Manage and update customer account information accurately.
• Track, analyze, and report on the performance of trade alerts and service metrics.
• Document key processes and contribute to creating SOPs and reference materials.
• Support cross-departmental requests, including those from sales, marketing, and product teams.

Additional duties:

• Take initiative to contribute to special projects as assigned.
• Support the broader support team as needed, ensuring seamless communication and collaboration.
• Contribute ideas and solutions to streamline support operations and improve response times.
• Assist in ongoing updates to processes, tools, and resources.
• Qualifications
• Minimum of 1 year of experience in a customer service or technical support role.
• High School Diploma or equivalent; higher education is a plus.
• Strong verbal and written communication skills with exceptional attention to detail.
• Basic understanding of technical troubleshooting processes.
• Proficient in Google Sheets, Microsoft Excel, and CRM tools.
• Excellent problem-solving, analytical, and organizational abilities.
• Ability to prioritize and manage multiple tasks effectively in a high-energy, fast-paced environment.
• Self-starter with a proactive mindset, reliability, and trustworthiness.
• Patient, results-driven, and committed to delivering outstanding customer experiences.

Work Environment:

• StocksToTrade operates in a distributed, virtual work environment.
• This role requires independence, attention to detail, and self-motivation.

Our Benefits:

• Work from home.
• Medical, dental, and vision insurance.
• 401(K) with company match.