Job Description

Our customer is seeking a Front Office team member to join our team! You will be responsible for helping customers by answering phones and providing product and service information, as well as entering cases into the scheduling system.

Responsibilities:

• Handle customer inquiries and delivery questions
• Provide information about the products and services
• Connect clients with appropriate Technical Support Staff
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Enter new cases into scheduling system for production

​Qualifications:

• Basic Computer & Typing Skill
• Pleasant Phone Demeanor
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

This is a Full Time or Part Time position, that will require M-F availability. Training on specialty systems will be provided. Full Time candidates can expect benefits such as Health/Dental, 401K Matching, PTO, and more. Artistic Dental is a family owned and operated company.

Company DescriptionFamily Owned and Operated medical device manufacturer, located in Bolingbrook IL. Currently employing approx 70 employees, with 70% being Full-Time employees.

Allied Global Marketing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected under federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Job Type

Full-time

DescriptionWe are hiring for 2 UR Index Intake Coordinators!

The Index-Intake Coordinator is responsible for pre-opening and preparing electronic medical case files for Healthcare Professionals (HCP) to complete. The indexing portion is comprised of scanning, indexing, categorizing, and uploading medical records and files to the corresponding Utilization Review or Medical Case Management case.

Concurrently, this position also requires the ability to transition between indexing and intake. The intake coordinator role performs end to end processing of Utilization Review referrals, which is the process between indexing to the assignment of the HCP. They will also assist other administrative staff with overflow work, including word processing, data entry and internet research tasks. 

Work Specifics: Non-Exempt, eight (8) hour workday, Monday-Friday. Remote or in office position 8:30am - 5:30pm PST Schedule.

Responsibilities may include, but are not limited to:

• Scanning, Uploading, and labeling of case documents into the appropriate case files
• Separating and sorting of hard copy/soft copy medical files and documents
• Processing referrals with dedicated deadlines and sending reviews to our HCPs
• Collecting medical files and documents to be scanned, indexed, and uploaded to web-based Utilization Review case management application
• Heavy data entry
• Promptly answer all incoming calls and assist callers with proper telephone etiquette; must sound professional, credible, pleasant, and sincere 
• Professional interaction with Nurses, Insurance Adjusters, and other medical professionals
• Responds to routine inquiries or complaints from customers and the public; refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to appropriate staff
• Process Utilization Review referral forms received by EK Health Services
• In-take / Data Entry of UR referrals into EK Health Services software and case assignment
• Other duties as assigned

Pay & Perks: 

• Pay $16-17/hr based on experience, education and location
• Medical, Dental, Vision Insurance
• 401K
• Paid Time Off
• Paid Holidays
• Equipment provided
• Monthly internet stipend

Requirements

• High School Graduate or G.E.D. equivalent
• Professional demeanor with Excellent Written and Oral Communication Skills
• Strong Organization Skills
• Must be computer literate with a high comfort level with computer programs/ functions, including MS Word, MS Excel, Email, and Internet
• Basic medical terminology

Physical Requirements:

Candidate must be able to sit the majority of an 8-hour day except for lunch and break times. Candidate must be able to keyboard the majority of an 8-hour day except for lunch and break times. Candidate must have manual dexterity. Candidate must be able to speak on the telephone intermittently throughout the day. Candidate must be able to read and write English fluently. Candidate must be able to provide and confirm safe home office environment. Home office must be HIPAA compliant.*Requires DSL, fiber, or cable internet connection from home 100 mbps preferred or better. *

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Job Type

Full-time

DescriptionAre you a high-energy, results-driven Sales Professional with expertise in Workers’ Compensation and Managed Care? Do you excel at building strong relationships, identifying new opportunities, and driving significant business growth? If you're ready to take on a challenging and rewarding role in a fast-growing industry, this opportunity is for you!
Join the Team to Drive Our Sales!
Workers' compensation services are essential for ensuring that injured employees receive the care and support they need to recover and return to work. EK Health is a national managed care company specializing in delivering a host of necessary and important Workers Compensation services to our clients and their injured workers.

Your Role:

As a Regional Sales Executive, you will be the driving force behind the growth and success of our workers’ compensation and managed care solutions within your designated region. In this role, you will:

• Grow Market Presence: Identify, develop, and close new business opportunities in the workers' compensation and managed care sectors.
• Cultivate Relationships: Build long-term relationships with insurance companies, third-party administrators (TPAs), employers, healthcare providers, and other stakeholders.
• Consult & Sell: Understand client needs and provide tailored solutions that improve their workers’ compensation processes and managed care outcomes.
• Achieve Sales Targets: Meet and exceed revenue goals through effective sales strategies, pipeline management, and client retention.
• Collaborate & Innovate: Work closely with cross-functional teams, including marketing and operations, to ensure seamless service delivery and client satisfaction.

Why You'll Love Working Here:

• Cutting-Edge Solutions – Be part of a team offering industry-leading technology and services.
• Autonomy & Growth – You’ll have the freedom to develop your territory while receiving support to achieve your career goals.
• Impactful Work – Join a mission-driven organization that helps people get back to work and live healthier lives.

Pay and Benefits:

• Salary approximately $90K base and commissions
• Medical, Dental, Vision Insurance
• 401K
• Paid Time Off
• Paid Holidays
• Equipment provided
• Monthly internet stipend

Requirements

Proven Track Record of the following:

1. Revenue Growth: Drive growth through the effective execution of the national sales strategy.
2. Sales Efficiency and Optimization: Optimize the sales process across regions to improve efficiency and effectiveness.
3. Market Penetration and Competitiveness: Expand EK Health Services Inc.’s market presence across key regions and continuously adapt the sales strategy based on market insights and competitive analysis.
4. Strategic Reporting and Forecasting: Provide accurate and strategic sales forecasts, and ensure alignment between sales activities and the company’s overall growth objectives.

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About the job Data Entry Specialist - Remote / Typist

Role Summary

The Information Entry Operator is accountable for refining child assistance payments in the SDU (State Price Device) body according to Standard Operating Procedures. Additionally, the Information Item Driver are going to be accountable for other tasks as delegated.

Called for Skills

Have to maintain a basic understanding of plans and also methods

Possess tough interpersonal skill-sets making use of tact, persistence and politeness

Maintain the capability to collect, investigation, coordinate and also study information

Have the potential to function as a staff member, but likewise independently sometimes with minimal direction

Effective at the office in a hectic setting

Keep adaptability and/or the potential to burn the midnight oil as needed to have to meet stringent timetables as well as time lines

Needed Knowledge

High School Diploma or equal needed

Need to possess Exclusive place to work and also space to set-up devices as well as Broadband Net connection

Advantages

Job Coming From Residence !!!

Spent Training

$$ Bi-annual Bonus offers to those Who Qualify *! $$.

Health Club Reimbursements.

Profession Development Opportunities.

Wear Your PJs, Holiday Gifts, Drive-Thru Lunches.

Interesting, Exciting and Encouraging Digital Workplace.

Coworkers That Believe That Loved ones; Our experts celebrate you!

Perks.

EMG staff members take pleasure in a wide variety of advantages including: On-the-Job Training.

No Late Evenings.

No Sundays.

Health Insurance.

Paid out Downtime.

Business Holiday seasons.

Direct Down payment.

Pay-roll Loan Course.

Job Summary: The Associate Quality Manager’s primary responsibility is to oversee the quality management process, meeting all client expectations in the number of audits each week, using the client’s quality scorecard. They also provide reports and trends to the Operations Managers with recommendations on how to improve quality performance to meet client goals.

Essential Functions:

• Oversee the quality management process using both NexRep and client processes and standards.
• Meet minimum requirements for number of audits completed each week per contract and client requirements.
• Provide weekly, monthly, and quarterly reporting on quality results including insights on trends and the voice of the customer.
• Hire, develop, and maintain a team of qualified Quality Specialists.
• Lead quality calibration calls with clients and apply feedback to ensure the variance in scores is in line with client expectations.
• Provide recommendations to Operations Managers and Certification on how to improve quality results.
• Deliver written and oral feedback to agents on performance gaps based on client expectations.
• Host quality improvement sessions for contractors and internal employees to help bring understanding on client expectations, gaps in performance, and what success looks like according to the client
• Join portions of certification to discuss client quality requirements with incoming contractors.
• Partner with Operations to build quality improvement plans when needed.

Requirements

Position Requirements:

• 2+ years of experience in a quality role
• Strong leadership and managerial skills
• Proficiency in Microsoft Office 365
• Analytical problem-solving skills
• Ability to build and maintain strong client relationships
• Ability to develop team members
• Ability to make real time assessments and decisions
• Ability to create a team centric environment
• Ability to work on multiple projects at once

Hours/Travel: Example -- Evening, weekend and holiday hours may be required to meet client’s needs. Travel to NexRep headquarters a minimum of twice per year, in addition to the clients’ location for business meetings as needed is required. NexRep will reimburse for travel expenses incurred.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD real-time displays. Real-Time Analysts work closely with Operations, identifying non-adherent agents so that they can be redirected back to the appropriate contact channel. RTAs also monitor agent work behaviors in real-time, identifying and addressing events such as contact handle times or after-contact times that exceed defined thresholds. RTAs watch statistics across various KPIs (staffing, service levels, etc.) to ensure contractual obligations are met. RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be required to change agent skill associations or provide historical reporting as needed. 

Essential Functions:   

• Provide real-time scheduling and contact flow support in multi-client/multi-channel environment 
• Monitor and maintain real-time adherence through direct agent communication to ensure achievement of staffing targets 
• Monitor real-time contact volume for multiple queues and respond to changes in contact volume in relation to staffing, wait times and abandonment metrics 
• Provide regular reporting to Operations to provide necessary information to make business decisions 
• Provide regular reporting to WFM to provide necessary information to determine future staff planning 
• Meet regularly with RTA Manager and other RTAs to ensure alignment on coverage, duties, reporting, etc. 
• Work closely with Operations to assist them in enforcing schedule adherence and contact time targets 
• Produce on-demand reports as needed 
• Other duties as assigned 

Requirements

Position Requirements: List the knowledge skills and abilities that are required to do the job.  

• High School Diploma / GED 
• At least 2 years of work experience in contact center workforce management / operations support required 
• Strong knowledge of workforce management tools (Five9, Serenova, Shiftboard, Socrates, IEX/NICE, client systems, etc.) 
• Intermediate level of experience with spreadsheets (MS Excel, Google Sheets- i.e. writing f(x), filtering, pivot tables, etc.) 
• Keen attention to detail and accuracy 
• Excellent organizational and time-management skills 
• Proven ability to multi-task and monitor multiple queues or systems 
• Proven analytical and problem-solving skills 
• Ability to work with little supervision 
• Excellent computer skills and ability to navigate through multiple systems without assistance 
• Excellent written and verbal skills to interact effectively with colleagues 
• Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability and self-motivation 
• Must be able to thrive in a fast-paced, dynamic, team environment 
• Strong desire to build best-practices in the team to help enable your team member’s mutual success as the team and organization continues to grow 
• Must be process minded and continually focused on ways to improve workforce management processes and effectiveness 
• Ability to work a flexible schedule, including potentially nights and weekends 

Hours: This is a 40-hour position with 8-hour shifts. Specific days and times will be discussed during the interview; however, flexibility is crucial. Evening, weekend and holiday hours will be required to meet client’s needs.  

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.  

 NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

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Job SynopsisThe Employee Relations Case Management Supervisor is responsible to provide oversight and leadership to MCC’s workplace investigations, ensuring  processes and procedures are implemented consistently, and training and leading case management teams. In addition, this position   implements awareness, development, and implementation of MCC’s policies and procedures around Abuse of Power (harassment, racism, SEAH (sexual exploitation, abuse and harassment), fraud etc.). This position will work with others to implement clear and accessible mechanisms across MCC (US, Canada and International).  

This person will supervise two Case Management Specialists. In close collaboration with the HR Director, HR staff, Racial Equity Directors, and Safeguarding Standing Committee, the successful candidate will be responsible for ensuring the training and implementation of MCC’s abuse of power policies and procedures, and ensuring all reported cases are tracked and responded to in light of all applicable policy and procedure.  

Additionally, this role will collaborate with the Safeguarding Program Lead in the Planning, Learning and Disaster Response (PLDR) department in MCC U.S. and Racial Equity Directors, to share insights and data from the Case Management processes to strengthen the work of Safeguarding and Racial Equity in MCC. This role will support and contribute to the global action plan in identifying and sharing internal/external best practices, harmonizing policy and procedures, refining capacity-building material, delivering training, reinforcing complaints mechanisms and best practice investigations methods. They will lead efforts across the organization towards collection and reporting of data to foster our strong commitment towards internal and external accountability. 

Job DetailsSalaried Employee -Full Time at 1 FTE

Qualifications

Organizational values and culture: All MCC workers are expected to exhibit a commitment to a personal Christian faith and discipleship; active church membership; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.  

Essential:  

• ​​Bachelors degree​ in HR, Social Work, Human Rights, International Development, International Relations, Public Administration, or Public Policy or other relevant field. Equivalent experience accepted in lieu of degree.  
• Extensive (3-5 years) experience in safeguarding, protection, case management, HR or related fields.  
• Experience in conducting high quality, culturally sensitive, and neutral HR investigations in complex and diverse environments.  
• In-depth knowledge of best practices and legislation and international protocols in relation to workplace harassment, child protection, racial and gender equity.  
• Demonstrated intercultural competency and ability to navigate cross-cultural conflict.  
• Confidence and assertiveness to challenge more experienced and senior colleagues when necessary. 
• Experience in leading and developing a small teams, such as Case Management Teams.  
• Strong English written and communication skills, including ability to prepare sensitive correspondence, conducting interviews, and leading trainings and presentations. Strong interpersonal skills and the ability to communicate tactfully and sensitively with a wide range of people in a large organization. 
• Comfort with learning new software and technological tools, ability to manage large amounts of data and produce relevant reports.  

Employment eligibility: Legally eligible to work in the U.S. MCC offers of employment are subject to a successful criminal background check(s). 

Preferred: 

• SHRM or CPHR certification, or masters in HR, Social Work, Human Rights, International Development, International Relations, Public Administration, or Public Policy 
• Experience in designing and delivering training or workshops to diverse stakeholders 
• Experience developing and working with policies and procedures related to conflict, harassment, and/or prevention of sexual violence and child protection.  
• Experience working in development, emergency response, or fragile state contexts 
• Spanish and/or French fluency 

Anti-oppression commitment: MCC expects all staff to actively participate in an organization culture that focuses on dismantling any barriers based on race, economic inequality or gender-based oppression. This includes an expectation to assess and address any barriers within themselves, within their team(s), and within MCC;  

Safeguarding commitment:  

(All Staff) All MCC Staff are expected to work collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations).

(HR Coordinator) Support management of safeguarding cases and training with MCC teams related to MCC priorities and framework, including prevention of and response to sexual violence and sexual exploitation, child protection, making teams safer places for diversity, trauma, response, self-care and resilience, among other possible topics.  

This job description is designed to be a thorough list of the employee’s responsibilities. It may not be an exhaustive list of duties, particularly for short-term duties that may arise. This Job Description will be reviewed and updated at least annually to ensure recurring and routine duties are included in this job description.  

Key Responsibilities

Specific Tasks and Duties: 

Major Responsibilities:  

• Oversee Investigations and Investigative Processes and Procedures (65%) 
• Systems strengthening, training, monitoring, and reporting (30%) 
• Participation in HR Network (5%) 
   
   

Oversee Investigations  (65%) 

• Ensure all investigations are conducted to the highest quality standard in line with relevant legislation, policies, and procedures and in a trauma-informed manner.  
• Supervision of other Case Management Staff  
• Manage the two Case Management Coordinators, assigning cases for follow up and other project, reporting, or training assignments as needed.  
• Collaborate closely with Safeguarding Committee, focal points, Racial Equity Directors and International Program directors to ensure coordinated efforts between HR policies and processes around case management and other areas of protection and prevention work in program.  
• Provide on-call monitoring for incoming reports one week per month.  
• Review all received reports to relevant HR personnel for follow-up. Provide guidance and clarity on triage steps including:  
• Triaging the level of urgency and assigning an appropriate alert status. Ensuring any immediate safety concerns are addressed in a timely manner.  
• Identifying initial care for individuals involved, including but not limited to medical and psychosocial support.  
• Identifying initial response needed for addressing the concerns.  
• Assigning to appropriate HR staff for continued follow-up, or assigning case to self for relevant follow up.  
• For cases with this role is the lead HR investigator after triage:  
• Using the Case Management Process Guide, respond to all assigned reports of abuse of power. Obtain necessary information to triage the initial complaint using relevant policies and processes. Review for additional safety concerns.  
•  In partner cases, or in cases requiring a manager response, provide follow-up, training, technical advice, support and mentoring and act as the resource person to help source tools, resources and provide any relevant guidance.   
• Organize and lead Case Management Teams (CMTs) for relevant cases.  
• Serve as key interviewer on cases as needed.  
• Ensure proper translation is available for case responses where needed.  
• Ensure appropriate and timely follow-up with all relevant parties, on a need-to-know basis including reporter, subject of concern, and relevant manager and/or Director.  
•  Ensure relevant case data is properly recorded and documented in the Case Management software. Ensure relevant data is added to staff confidential employment records.  
•  Provide trauma-informed support to survivors, including but not limited to access psychosocial support, legal, and medical treatment as needed. Record steps taken in Case Management software.  
•  Support communication with global focal points, managers, and others on a need-to-know basis, ensuring confidentiality is maintained.  
• Document lessons learned from each situation to support system-wide improvements based on learnings from cases 
• Ensuring that the US and Canadian HR Directors are kept updated on any challenging or risky cases.  
• Maintaining high quality and confidential records, files, and logs of all assigned cases. 

Systems strengthening, training, monitoring, and reporting (30%) 

• In collaboration with the Case Management Coordinators,  
• Review, adapt and implement existing tools and procedures at MCC related to abuses of power and case management.  
• Develop and tailor tools, resources and procedures related to abuses of power and case management.  

• In collaboration with the US Training and Development Specialist, develop and/or tailor and facilitate abuse of power training modules for use at MCC’s in the US and International Program, including for orientations, manager training, staff and board training events. 
• Ensure regular auditing of Case Management data to ensure all relevant information is collected for reporting.  
• Ensure development of appropriate reporting on Case Management work for relevant parties is including HR Directors, boards, and the Safeguarding Steering Committee.  
• Oversee maintenance of Case Management Software and serve as primary contact for the Vendor Contract.  
• Develop and provide accountability reports for Boards, Steering Committees, Executive Leadership and others as directed by HR Directors.  
• Review lessons learned from all cases, sharing recommendations for additional preventative measures with the appropriate staff and committees.  

HR Network Participation (5%) 

• Participate in regular staff meetings, including National Level HR team meetings and Global HR Network Meetings.  
•  Participate in safeguarding standing committee and other working groups as assigned.  
• Other duties as assigned on a temporary basis.

Supervision: 2 Case Management Specialists (one in Canada and one the US) 

Travel expectations: Travel up to 30 nights away per year primarily within the US, Canada, or Internationally.  

Physical Activity/Demands:  

• ​​Occasionally​ascending or descending stairs/ladders or the like.  
• ​​Constantly​ remaining in a stationary position, often standing or sitting for prolonged periods of time.  
• ​​Occasionally​ moving about to accomplish tasks or move from one worksite to another.  
• ​​Occasionally​ light work that includes moving objects up to 20 pounds.  
• ​​Constantly​ repeating motions that may include the wrists, hands and/or fingers.  
• ​​Constantly​ assessing the accuracy, neatness and thoroughness of work assigned. 

Environment Conditions: This position is not regularly exposed to adverse environmental conditions. 

Start Date07 Apr, 2025

Salary DetailsBase salary: $74,703.58. Starting salary may be adjusted up to $83,003.97 based on previous experience for employees in the US. For Canadian salary please inquire directly.

BenefitsUS Benefits: Medical, dental and vision, 23 days paid vacation, sick time and 10 holidays/year. Life insurance provided, as well as long and short term disability coverage. The retirement plan, with MCC contribution of 7%, begins after six months of employment.

Canada Benefits: MCC Canada (MCCC) has a Group Benefit plan which is paid by MCCC, it includes; Supplemental Medical/Dental/Vision, Employee Life Insurance, AD&D, global medical assistance, RRSP contribution match, Employee Accidental Death, Dismemberment and Specific Loss, and Dependent Life Insurance. Long Term Disability is employee paid. Critical Life Insurance is available at employee discretion and employee paid.  These benefits are effective on your first day of employment with MCC Canada.

Additional Information

End Result:  
• MCC has clear and consistent policies, procedures, and reporting and trauma-informed response mechanisms around investigations for safeguarding and other forms of abuse of power.  
• MCC staff demonstrate a clear understanding of MCC’s safeguarding policies by: 

• Following MCC’s abuse of power procedures, including incorporation of clear and accessible complaints mechanisms for use by project participants and community members, 
• Taking proactive steps to prevent abuses of power from happening by MCC program and partner staff.  
• MCC has well-communicated and robust procedures for reporting, managing, and investigating complaints along with vetted and appropriate support for all parties involved. 
• Increased levels of trust in the case management process and reduced fear of retaliation.   

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We are seeking a highly organized and proactive Personal Assistant to provide comprehensive support to our executive team. The ideal candidate will possess strong administrative skills, exceptional attention to detail, and the ability to manage multiple tasks efficiently. This role is essential in ensuring that daily operations run smoothly and that projects are completed on time.

Responsibilities

• Provide executive administrative support, including managing schedules, appointments, and correspondence.
• Maintain organized files and manage office documentation for easy retrieval.
• Coordinate office management tasks to ensure a well-functioning environment.
• Assist in event planning and logistics for meetings, conferences, and other gatherings.
• Support project coordination by tracking deadlines, deliverables, and progress updates.
• Exhibit excellent phone etiquette while handling incoming calls and inquiries.
• Perform clerical duties such as data entry, proofreading documents, and preparing reports.
• Collaborate with team members to streamline processes and improve operational efficiency.

Qualifications

• Proven experience in an administrative or personal assistant role is preferred.
• Strong computer literacy with proficiency in Microsoft Office Suite and other relevant software.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong communication skills, both written and verbal, with a keen eye for detail.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Experience in event planning or project coordination is a plus.
• A proactive attitude with problem-solving capabilities is highly valued.

If you are looking for an opportunity to contribute to a dynamic team while developing your professional skills, we encourage you to apply for the Personal Assistant position.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 38 per week

Benefits:

• Health insurance

Schedule:

• 8 hour shift

• ⭐️ Top tips for job seekers in 2025
• ⭐️ Answers to your most common questions

Job Status: Non-Exempt – Full Time - Temporary 

Job Summary: As a NexRep Resource Specialist, you will be the primary contact for independent marketplace contractors who perform customer and sales services for NexRep clients. Responsibilities include providing real time help while contractors provide service and analyzing metrics for NexRep’s clients and their campaigns to ensure the client’s performance goals are met. Other responsibilities include ensuring contractor adherence to their Independent Contractor Agreement and NexRep’s client workflows and processes are adhered to by contractors providing services for them. 

Essential Functions:

• Provide real time chat support to contractors while they service
• Host one on one sessions with contractors to increase performance and knowledge of the client’s account 
• Review performance data and provide recommendations to the Operations Manage to meet client goals
• Keep all client resources up to date
• Communicate changes from the client to contractors
• Host group sessions with contractors
• Send and reply to messages from contractors
• Review customer satisfaction data to identify trends for NexRep’s clients
• Provide detail scoring information to independent contractors

Requirements

Position Requirements:

• Proficiency in Microsoft Office 365, including strong Excel skills
• Ability to collaborate effectively with other team members 
• Ability to provide constructive feedback to agents 
• Attention to detail 
• Strong decision-making skills 
• Ability to work independently 

Hours/Travel: Daytime, Evening, and Overnight positions available. Weekend and holiday hours may be required to meet client’s needs. Travel to the NexRep client’s location for business meetings may be required from time to time. NexRep will reimburse for travel expenses incurred.  

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Apply

As Call Center -USA Remote, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

• Answers telephones, responds to highly complex customer questions, and/or forwards calls to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties promptly.
• Records calls, processes requests, and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail through established service-level agreements for multiple clients.
• Performs data entry and matches documents to appropriate accounts to ensure up-to-date and accurate information.

What we're looking for

• High school diploma or G.E.D.
• One or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

What you should expect in this role

• Strong business and analytical problem-solving skills.
• Strong communication skills.
• Ability to work independently.
• Ability to follow oral and written directions.
•       #LI-REMOTE                  #LI-JW

The pay range for this position is $35,000.00 - $50,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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Job SynopsisThe Employee Relations Case Management Supervisor is responsible to provide oversight and leadership to MCC’s workplace investigations, ensuring  processes and procedures are implemented consistently, and training and leading case management teams. In addition, this position   implements awareness, development, and implementation of MCC’s policies and procedures around Abuse of Power (harassment, racism, SEAH (sexual exploitation, abuse and harassment), fraud etc.). This position will work with others to implement clear and accessible mechanisms across MCC (US, Canada and International).  

This person will supervise two Case Management Specialists. In close collaboration with the HR Director, HR staff, Racial Equity Directors, and Safeguarding Standing Committee, the successful candidate will be responsible for ensuring the training and implementation of MCC’s abuse of power policies and procedures, and ensuring all reported cases are tracked and responded to in light of all applicable policy and procedure.  

Additionally, this role will collaborate with the Safeguarding Program Lead in the Planning, Learning and Disaster Response (PLDR) department in MCC U.S. and Racial Equity Directors, to share insights and data from the Case Management processes to strengthen the work of Safeguarding and Racial Equity in MCC. This role will support and contribute to the global action plan in identifying and sharing internal/external best practices, harmonizing policy and procedures, refining capacity-building material, delivering training, reinforcing complaints mechanisms and best practice investigations methods. They will lead efforts across the organization towards collection and reporting of data to foster our strong commitment towards internal and external accountability. 

Job DetailsSalaried Employee -Full Time at 1 FTE

Qualifications

Organizational values and culture: All MCC workers are expected to exhibit a commitment to a personal Christian faith and discipleship; active church membership; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.  

Essential:  

• ​​Bachelors degree​ in HR, Social Work, Human Rights, International Development, International Relations, Public Administration, or Public Policy or other relevant field. Equivalent experience accepted in lieu of degree.  
• Extensive (3-5 years) experience in safeguarding, protection, case management, HR or related fields.  
• Experience in conducting high quality, culturally sensitive, and neutral HR investigations in complex and diverse environments.  
• In-depth knowledge of best practices and legislation and international protocols in relation to workplace harassment, child protection, racial and gender equity.  
• Demonstrated intercultural competency and ability to navigate cross-cultural conflict.  
• Confidence and assertiveness to challenge more experienced and senior colleagues when necessary. 
• Experience in leading and developing a small teams, such as Case Management Teams.  
• Strong English written and communication skills, including ability to prepare sensitive correspondence, conducting interviews, and leading trainings and presentations. Strong interpersonal skills and the ability to communicate tactfully and sensitively with a wide range of people in a large organization. 
• Comfort with learning new software and technological tools, ability to manage large amounts of data and produce relevant reports.  

Employment eligibility: Legally eligible to work in the U.S. MCC offers of employment are subject to a successful criminal background check(s). 

Preferred: 

• SHRM or CPHR certification, or masters in HR, Social Work, Human Rights, International Development, International Relations, Public Administration, or Public Policy 
• Experience in designing and delivering training or workshops to diverse stakeholders 
• Experience developing and working with policies and procedures related to conflict, harassment, and/or prevention of sexual violence and child protection.  
• Experience working in development, emergency response, or fragile state contexts 
• Spanish and/or French fluency 

Anti-oppression commitment: MCC expects all staff to actively participate in an organization culture that focuses on dismantling any barriers based on race, economic inequality or gender-based oppression. This includes an expectation to assess and address any barriers within themselves, within their team(s), and within MCC;  

Safeguarding commitment:  

(All Staff) All MCC Staff are expected to work collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations).

(HR Coordinator) Support management of safeguarding cases and training with MCC teams related to MCC priorities and framework, including prevention of and response to sexual violence and sexual exploitation, child protection, making teams safer places for diversity, trauma, response, self-care and resilience, among other possible topics.  

This job description is designed to be a thorough list of the employee’s responsibilities. It may not be an exhaustive list of duties, particularly for short-term duties that may arise. This Job Description will be reviewed and updated at least annually to ensure recurring and routine duties are included in this job description.  

Key Responsibilities

Specific Tasks and Duties: 

Major Responsibilities:  

• Oversee Investigations and Investigative Processes and Procedures (65%) 
• Systems strengthening, training, monitoring, and reporting (30%) 
• Participation in HR Network (5%) 
   
   

Oversee Investigations  (65%) 

• Ensure all investigations are conducted to the highest quality standard in line with relevant legislation, policies, and procedures and in a trauma-informed manner.  
• Supervision of other Case Management Staff  
• Manage the two Case Management Coordinators, assigning cases for follow up and other project, reporting, or training assignments as needed.  
• Collaborate closely with Safeguarding Committee, focal points, Racial Equity Directors and International Program directors to ensure coordinated efforts between HR policies and processes around case management and other areas of protection and prevention work in program.  
• Provide on-call monitoring for incoming reports one week per month.  
• Review all received reports to relevant HR personnel for follow-up. Provide guidance and clarity on triage steps including:  
• Triaging the level of urgency and assigning an appropriate alert status. Ensuring any immediate safety concerns are addressed in a timely manner.  
• Identifying initial care for individuals involved, including but not limited to medical and psychosocial support.  
• Identifying initial response needed for addressing the concerns.  
• Assigning to appropriate HR staff for continued follow-up, or assigning case to self for relevant follow up.  
• For cases with this role is the lead HR investigator after triage:  
• Using the Case Management Process Guide, respond to all assigned reports of abuse of power. Obtain necessary information to triage the initial complaint using relevant policies and processes. Review for additional safety concerns.  
•  In partner cases, or in cases requiring a manager response, provide follow-up, training, technical advice, support and mentoring and act as the resource person to help source tools, resources and provide any relevant guidance.   
• Organize and lead Case Management Teams (CMTs) for relevant cases.  
• Serve as key interviewer on cases as needed.  
• Ensure proper translation is available for case responses where needed.  
• Ensure appropriate and timely follow-up with all relevant parties, on a need-to-know basis including reporter, subject of concern, and relevant manager and/or Director.  
•  Ensure relevant case data is properly recorded and documented in the Case Management software. Ensure relevant data is added to staff confidential employment records.  
•  Provide trauma-informed support to survivors, including but not limited to access psychosocial support, legal, and medical treatment as needed. Record steps taken in Case Management software.  
•  Support communication with global focal points, managers, and others on a need-to-know basis, ensuring confidentiality is maintained.  
• Document lessons learned from each situation to support system-wide improvements based on learnings from cases 
• Ensuring that the US and Canadian HR Directors are kept updated on any challenging or risky cases.  
• Maintaining high quality and confidential records, files, and logs of all assigned cases. 

Systems strengthening, training, monitoring, and reporting (30%) 

• In collaboration with the Case Management Coordinators,  
• Review, adapt and implement existing tools and procedures at MCC related to abuses of power and case management.  
• Develop and tailor tools, resources and procedures related to abuses of power and case management.  

• In collaboration with the US Training and Development Specialist, develop and/or tailor and facilitate abuse of power training modules for use at MCC’s in the US and International Program, including for orientations, manager training, staff and board training events. 
• Ensure regular auditing of Case Management data to ensure all relevant information is collected for reporting.  
• Ensure development of appropriate reporting on Case Management work for relevant parties is including HR Directors, boards, and the Safeguarding Steering Committee.  
• Oversee maintenance of Case Management Software and serve as primary contact for the Vendor Contract.  
• Develop and provide accountability reports for Boards, Steering Committees, Executive Leadership and others as directed by HR Directors.  
• Review lessons learned from all cases, sharing recommendations for additional preventative measures with the appropriate staff and committees.  

HR Network Participation (5%) 

• Participate in regular staff meetings, including National Level HR team meetings and Global HR Network Meetings.  
•  Participate in safeguarding standing committee and other working groups as assigned.  
• Other duties as assigned on a temporary basis.

Supervision: 2 Case Management Specialists (one in Canada and one the US) 

Travel expectations: Travel up to 30 nights away per year primarily within the US, Canada, or Internationally.  

Physical Activity/Demands:  

• ​​Occasionally​ascending or descending stairs/ladders or the like.  
• ​​Constantly​ remaining in a stationary position, often standing or sitting for prolonged periods of time.  
• ​​Occasionally​ moving about to accomplish tasks or move from one worksite to another.  
• ​​Occasionally​ light work that includes moving objects up to 20 pounds.  
• ​​Constantly​ repeating motions that may include the wrists, hands and/or fingers.  
• ​​Constantly​ assessing the accuracy, neatness and thoroughness of work assigned. 

Environment Conditions: This position is not regularly exposed to adverse environmental conditions. 

Start Date07 Apr, 2025

Salary DetailsBase salary: $74,703.58. Starting salary may be adjusted up to $83,003.97 based on previous experience for employees in the US. For Canadian salary please inquire directly.

BenefitsUS Benefits: Medical, dental and vision, 23 days paid vacation, sick time and 10 holidays/year. Life insurance provided, as well as long and short term disability coverage. The retirement plan, with MCC contribution of 7%, begins after six months of employment.

Canada Benefits: MCC Canada (MCCC) has a Group Benefit plan which is paid by MCCC, it includes; Supplemental Medical/Dental/Vision, Employee Life Insurance, AD&D, global medical assistance, RRSP contribution match, Employee Accidental Death, Dismemberment and Specific Loss, and Dependent Life Insurance. Long Term Disability is employee paid. Critical Life Insurance is available at employee discretion and employee paid.  These benefits are effective on your first day of employment with MCC Canada.

Additional Information

End Result:  
• MCC has clear and consistent policies, procedures, and reporting and trauma-informed response mechanisms around investigations for safeguarding and other forms of abuse of power.  
• MCC staff demonstrate a clear understanding of MCC’s safeguarding policies by: 

• Following MCC’s abuse of power procedures, including incorporation of clear and accessible complaints mechanisms for use by project participants and community members, 
• Taking proactive steps to prevent abuses of power from happening by MCC program and partner staff.  
• MCC has well-communicated and robust procedures for reporting, managing, and investigating complaints along with vetted and appropriate support for all parties involved. 
• Increased levels of trust in the case management process and reduced fear of retaliation.   

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• $50 - $55 hourly

• Contract to Hire

• Remote

• Job ID: 77842

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Creative Operations Manager for a Beauty & Skincare Brand!

The contract to hire opportunity is fully remote, working EST hours. 

Creative Operations Manager Responsibilities: 

• Manage creative project development and production process
• Manage the output of a team of internal and contract talent
• Work with external digital agencies and photographers to capture and produce eCommerce and Marketing content.

Creative Operations Manager Requirements: 

• Operational Creative Service experience
• MUST have InDesign and Photoshop expertise.
• MUST have brand side eCommerce experience with a solid grasp of the intricacies of that process.
• MUST have experience in Beauty, Skincare, or Retail Fashion.
• MUST have experience with catalogue marketing, print, digital, packaging and eCommerce production.

Perks & Benefits: 

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this Creative Operations Manager opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Accepting application through April 30th, 2025.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.

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The Website Content and Translation Specialist supports MCC’s Digital Communications Team by developing website content and ensuring a multilingual user experience. This role is responsible for translating website content from English to French and Spanish, overseeing a system that combines machine translation with human review to ensure accuracy. The specialist collaborates with the team to enhance MCC’s online presence and accessibility for a diverse audience. 

The Website Content and Translation Specialist is part of the MCC Digital Communications Team which is part of the MCC Canada Development, Marketing and Communications (DMC), and MCC U.S. Communications and Donor Relations (CDR) departments. This position assists the Website Coordinator with the development of website content and is responsible for translating website content from English to French and Spanish. This position will assist with the creating, implementation and oversight of a system that will enable MCC to provide a multilingual website experience. This approach will include a combination of automatic machine translation with human review and editing to ensure accurate translation prior to content being published. This position will play a key role in enhancing our online presence and reaching a more diverse audience. 

To apply:
Please upload a cover letter and a resume as one document to the MCC system.

Job DetailsSalaried Employee -Full Time at 1 FTE

QualificationsThis position is available on a salaried basis. Only those candidates who are legally eligible to work in Canada or the U.S. should apply. A police record check will be done.

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Essential 

• Post-secondary degree in communications, marketing, translation or equivalent experience. 
• 2-3 years of written translation experience 
• 2-3 years of experience writing for digital communications.  
• Must have exceptional written skills in English, French and Spanish. Canadian French and Latin American Spanish preferred. Strong translation and editing skills in all three languages are essential. 
• Proficiency in translation tools and software. 
• Keen eye for detail and accuracy. 
• Familiarity with basic Search Engine Optimization (SEO) principles and techniques 
• Tactful and perceptive relationship skills, and good judgment to engage in communication with constituents, co-workers and others. 
• Understanding of the importance of WCAG accessibility guidelines 
• The capacity to network over distance and work effectively within a decentralized team. 

Preferred 

• Proficiency working with content in content management systems (CMS) such as WordPress, Drupal or Joomla. 
• Experience working with advanced webpage editing and laying out complex information in an easy to follow and digest format. 
• Familiarity with industry standard translation software such as DeepL, Déjà Vu, and memoQ is an asset. 
• Familiarity with writing style guides such as CP style or AP style. 
• Understanding of MCC audiences in Canada and the U.S. is an asset. 
• Understanding of and appreciation for MCC structure, program and goals is an asset. 

Key ResponsibilitiesMajor Responsibilities: 

• 20% - Content creation & adaptation 
• 75% - Translate website content between English, French and Spanish 
• 5% - Keep up to date on trends and changes in digital communications 

- Ensure that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example. 

- Participate in regular staff meetings and team meetings, spending time in devotions and prayer with all in attendance. 

- Model non-violent peacemaking through daily interactions with staff and the public. 

- Participate in a local church and gatherings, being willing to use their gifts within the local faith community. 

Duties 

• Assist with the selection, development and maintenance of website translation tools, systems, processes and workflows:
  • Together with other members of the Digital Communications Team and the Translation Working Group, assist in establishing and maintaining digital content strategies and style guides for website translation that support MCC communications strategies. 
  • Assist other members of the Digital Communications Team in selecting, implementing and maintaining appropriate tools and functionality on the website to aid in content translation such as machine translation software. 
  • Audit website functionality to identify areas where translation is not working effectively or opportunities to improve the multilingual capacity of the website. 
  • Help to develop processes and workflows to optimize the translation of website content as it is created to reduce the time required to publish multilingual content. 
• Translate website content and ensure that all content and functionality on the MCC website is available in English, French and Spanish and is consistent with MCC’s voice and style guides.
  • In collaboration with various networks, help to review and prioritize content from the website that has not been translated to build a plan and timeline to provide all website content in English, French and Spanish. 
  • Continually audit website looking for content that has not been translated, errors or inconsistencies in translation and opportunities to improve the multilingual capacity of the website. 
  • Work with other staff such as graphic designers to work on multilingual versions of materials such as website graphics and PDF files, or development staff to translate content such as static content, error messages, forms and email text. 
  • Manage the translation workflow and translate new or modified content to ensure all content being uploaded to the website is available in all required languages. 
  • Assist with SEO strategies and optimizing translated content for search engines. 
• Provide translation support MCC staff working with content on the MCC website.
  • Participate as an active member of the Translation Working Group helping to shape translation policies, processes and best practices for all of MCC. 
  • Work with MCC staff and other stakeholders to identify new content or content edits that they are working on to ensure the content can be accurately translated. 
  • Provide ongoing support and training to MCC staff on questions and changes about digital content best practices, style guides, industry standards and legislation related to website translation. 
• Assist the Website Coordinator with the creation and maintenance of website content as required.
  • Assist the Website Coordinator by proactively reviewing and identifying website content that is out of date, has SEO or accessibility issues, or that otherwise needs to be reviewed and updated. 
  • Work with stakeholders to develop new and update existing website content assigned by the Website Coordinator. 
  • Assist others on the DCT with posting and formatting content on the website ensuring that it meets brand and style standards. 
  • Help to ensure accessibility standards are maintained across MCC’s websites. 
• Miscellaneous duties as part of the Digital Communications Team
  • Participate as part of the Digital Communications Team providing insight and advice into conversations and projects related to digital communications across platforms. 
  • Travel a few times a year (up to 10% of time) within Canada and the U.S. to participate in in-person meetings. 
  • Keep up to date with industry trends, best practices and emerging technologies related to website management and translation. 
  • Other duties as assigned. 

 Contact/Relationships:

•  This position works as part of MCC’s Digital Communications Team as part of both the MCC Canada Donor Relations, Marketing and Communications (DMC), and MCC U.S. Communications and Donor Relations (CDR) departments. The Website Content and Translation Specialist will also participate as part of the Translation Working Group helping to shape translation policies, processes and best practices for the whole MCC system to help increase MCC’s language capability. This position will be required to work with and provide support for staff in the Canada and U.S. national offices, provincial and U.S. regional offices and international offices. This position may be required to occasionally interact directly with website visitors, donors and constituents. On occasion this position will be required to work with freelancers and consultants. 

Supervision:

•  No supervision responsibilities

Complexity/Competencies:

• Advocate for digital audiences and digital multilingual best practices.
• Balance content, priorities and work demands between Canada and the U.S.
• Participate as part of the content production teams in both Canada and the U.S. - adapting content to digital platforms and producing new digital content as needed, informed by team processes and taking editorial leadership from the Website Coordinator (on behalf of both MCC Canada DMC and MCC U.S. CDR).
• Work within all established standards and protocols for preparation, editing and vetting of translations and editorial content.
• Required to work flexible hours outside of normal working hours to support systems or emergency responses when needed.
• Thoroughness and attention to detail are critical.

Independent Action:

• Complete projects with minimal supervision.
• Help identify and prioritize areas of concern or opportunities, keeping the needs of our audience as our highest priority.
• Juggle multiple projects while being flexible to adjust to urgent needs as they come up.
• Review the content, structure and functionality of the website identifying areas that need to be removed, updated or improved.
• Keep up to date with changes in the tools used, industry best practices and trends providing updates to leadership and training for staff working with websites.

Initiative and Ingenuity:

• Through review, analysis and experimentation identify areas of content, structure or functionality that need to be updated to improve user experience, especially for multilingual website visitors.
• Proactively identify existing content produced by communicators and others within MCC, worker blogs or other sources to be repurposed as well as new content that should be created to connect with priorities and foci, current issues, world events, disaster responses and constituent interests.
• Develop, review and manage MCC’s digital content style guides, processes and workflows for content translation, working with others in Digital Communications to ensure that guides are kept up-to-date and evolve appropriately with industry best practices and standards.

Communication/Interpersonal Skills:

• Professional information-gathering, writing and communications skills and the ability to choose photos and multimedia to enrich storytelling.
• Work closely with MCC stakeholders to understand their needs for website content and to find appropriate mediums and content to connect stakeholder needs with website audiences.
• Communicate clearly with MCC staff with the ability to explain and train staff on complex processes, tools and standards.
• Understand when and how to balance literal translation with intended meaning while also adapting to MCC’s content voice and style guides.

Mental/Physical/Visual Demand:

• Ability to manage periods of stress, because of the complexity of the organization, and the nature of the large number and sometimes contradictory demands on one’s time.
• Work within established content-vetting and editorial expectations shared by MCC Canada and MCC U.S.
• Ability to work flexible hours as required.
• Will be required to work for long periods of time in front of a computer.

End Result:
MCC’s websites are a vibrant and effective tool for engaging our French and Spanish supporters with the work of MCC. Websites will engage new and existing supporters, and clearly communicate the work of MCC and invite readers to participate actively in MCC.

ChallengesDiverse group of stakeholders;Location requires digital communication;Occasional evening and weekend work

Start Date05 May, 2025 - Yes

Salary DetailsBase salary: $59,569. Salary is indicated in Canadian funds and can be adjusted to reflect USD upon hire.

BenefitsCanada Benefits: MCC Canada (MCCC) has a Group Benefit plan which is paid by MCCC, it includes; Supplemental Medical/Dental/Vision, Employee Life Insurance, AD&D, global medical assistance, RRSP contribution match, Employee Accidental Death, Dismemberment and Specific Loss, and Dependent Life Insurance. Long Term Disability is employee paid. Critical Life Insurance is available at employee discretion and employee paid.  These benefits are effective on your first day of employment with MCC Canada.

USA Benefits: Medical, dental and vision, 23 days paid vacation, sick time and 10 holidays/year. Life insurance provided, as well as long and short term disability coverage. The retirement plan, with MCC contribution of 7%, begins after six months of employment.

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Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The Senior ABM Manager will be responsible for developing and executing targeted marketing strategies that drive engagement, pipeline growth, and revenue within both key strategic prospect accounts and client accounts, with a strong focus on Benevity’s Strategic client accounts. This role focuses on creating personalized marketing campaigns aligned with the unique needs of high-value clients and prospects, including 1:1 and 1:few campaigns. The Senior ABM Manager will work closely with sales, client success, demand generation managers, and product marketing teams to identify key accounts, develop tailored marketing plans, and deliver impactful campaigns that support business objectives.

What you’ll do:

Strategic Account Marketing Strategy & Execution:

• Develop and execute strategic marketing strategies that focus on personalized 1:1 and 1:Few campaigns for high-value accounts and the Strategic client accounts, supporting pipeline generation and revenue growth
• Collaborate with sales, client success, and product marketing teams to identify target accounts and create customized marketing plans aligned with specific needs and goals
• Use insights and data to refine marketing strategies, ensuring alignment with account goals and pipeline targets

Account Engagement & Relationship Building:

• Create tailored marketing campaigns for specific accounts, addressing their unique challenges and opportunities with personalized content, messaging, and solutions
• Execute 1:1 campaigns for top-tier accounts and the Strategic accounts, along with 1:Few campaigns for segmented clusters of clients or prospects, to drive deeper engagement
• Partner with sales and client success teams to engage decision-makers within target accounts through multichannel marketing efforts, including email, direct mail, digital advertising, and eventsLeverage account insights to build meaningful relationships and strengthen the partnership between Benevity and key clients or prospects

Collaboration with Sales, Client Success, & Marketing Teams:

• Work closely with sales and client success teams to align marketing strategies with account planning, ensuring a cohesive approach to engaging key accounts and Strategic accounts
• Collaborate with product marketing and demand generation teams to develop account-specific content and messaging that speaks directly to the needs of high-value prospects and clients
• Partner with creative and content teams to design impactful, visually engaging campaigns that resonate with target accounts

Campaign Management & Optimization:

• Oversee the planning, execution, and optimization of 1:1 and 1:Few campaigns, with a special focus on Benevity’s Strategic account, ensuring alignment with key business objectives
• Utilize marketing technology and data analytics to track and optimize campaign performance, making data-driven adjustments to improve outcomes
• Monitor key performance indicators (KPIs) such as account engagement, pipeline growth, and revenue generation, providing regular reports to senior leadership

Personalization & Content Development:

• Develop personalized content and messaging for each account or cluster of accounts, ensuring that marketing materials are tailored to address specific challenges, goals, and business opportunities, especially for the Strategic account
• Collaborate with internal teams to create case studies, whitepapers, webinars, and other content that adds value for target accounts and clients
• Ensure that all content is consistent with the overall brand voice and positioning while being uniquely customized for each account

Measurement & Reporting:

• Track and report on campaign performance, providing insights into account engagement, pipeline contribution, and ROI
• Present campaign performance and actionable insights to sales, client success, and marketing leadership, using data to inform future strategies
• Continuously optimize efforts based on data and feedback from sales and client success teams, as well as key accounts and the Strategic account

Marketing Tools & Technology:

• Utilize account-based marketing platforms, CRM systems, and marketing automation tools to manage and execute campaigns
• Leverage data from these tools to inform decision-making and track account engagement across all marketing touchpoints
• Stay up to date on the latest tools, technologies, and best practices to drive innovation and improve campaign performance

What you’ll bring:

Education and Experience:

• 8+ years of experience in B2B marketing, with a focus on strategic account marketing, client marketing, or demand generation
• Proven success in developing and executing 1:1 and 1:Few campaigns that drive account engagement and revenue growth
• Experience working closely with sales and client success teams to align marketing strategies with account planning and pipeline goals

Skills and Knowledge:

• Strong understanding of strategic account marketing principles, including personalization, multi-channel marketing, and content development
• Analytical mindset with the ability to use data and insights to optimize campaigns and report on performance

Personal Attributes:

• Strong project management skills with the ability to manage multiple campaigns and priorities simultaneously
• Detail-oriented and highly organized, with a focus on delivering high-quality, personalized marketing experiences
• Passionate about driving business results and building meaningful relationships with key accounts and clients, particularly the Strategic accounts

Key Metrics:

• Pipeline Growth: Responsible for driving marketing-sourced pipeline through strategic campaigns, especially for the Strategic accounts
• Revenue Contribution: Accountable for generating revenue by executing campaigns that support upsell, cross-sell, and expansion efforts
• Account Engagement: Measure and optimize engagement through targeted marketing efforts, ensuring high-value accounts are consistently engaged
• ROI of Campaigns: Track and report on the return on investment of marketing efforts, adjusting strategies to ensure maximum impact
• Marketing-Sourced Opportunities: Create and report on opportunities sourced through marketing efforts, focusing on new and existing client growth

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Apply Here